Preparing to install Remedy SSO with the TrueSight installer


This topic provides information that you can use to prepare your environment for installing the Remedy SSO product by using the TrueSight installer. 

General prerequisites for installing Remedy Single Sign-On

Ensure that you meet the following requirements for installing the product on a Windows or Linux computer.

  • Verify that your environment meets Remedy Single Sign-On system requirements.
  • Download and unzip the zipped product files (the installer) at your preferred location.
  • Ensure that the ports required during installation are not in use. The default ports are listed in the following table.

    ResourceDefault ports
    Tomcat

    Windows

    • HTTP: 88
    • HTTPS: 448
    Linux
    • HTTP: 8088
    • HTTPS: 8048
    PostgreSQL5438
  • (Linux only) Ensure that the system default locale is UTF-8.
  • Ensure that you delete all the files from the temporary directory. 
    • Windows: %temp%
    • Linux: /tmp
  • You need the following information before you begin the installation:
    • If you plan to use PostgreSQL packaged with the installer
      • Database details such as the host name, port, and database name.
      • Cookie domain to be used for accessing Remedy Single Sign-On.
    • If you plan to use an existing PostgreSQL instance: You need the following information:

      • Database details such as the host name, port, database name, and administrator credentials (superuser).

      • Cookie domain to be used for accessing Remedy Single Sign-On.

  • The existing PostgreSQL database instance must be accessible from the server where you install Remedy SSO. To do this, go to the computer where PostgreSQL is installed, navigate to the pg_hba.conf file, add the Remedy SSO host name, and save the file. 

    The pg_hba.conf file can be found at:

    Type of PostgreSQL instanceFile location
    PostgreSQL packaged with the installerWindowsdata\pgsql\pg_hba.conf
    Linuxdata/pgsql/pg_hba.conf
    Existing PostgreSQL instanceWindowsdata\pg_hba.conf
    Linuxdata/pg_hba.conf

    Note

    If PostgreSQL is installed on a Linux server, after making the change in the pg_hba.conf file, you need to restart the PostgreSQL server.


Permissions required for installing on Windows

You can install Remedy SSO as an administrator or as a non-administrator user on Windows.

If you are using a non-administrator user for installation, make sure that the non-administrator user is a part of the Administrators group.

Permissions required for installing on Linux

You can install Remedy SSO on Linux as a non-root user only.

To be able to perform the installation, a non-root user needs the permissions listed in the following table:

PermissionFile or directory
Read, write, and execute

Remedy SSO installation directory

/tmp directory

Read and write

/opt/bmc

The ProductRegistry.xml file is created in the /opt/bmc directory. Therefore, the /opt/bmc directory requires read/write permissions. If the bmc directory does not exist, create the bmc directory with read/write permissions.

Configuring the Terminal Server options on Windows

If you are planning to install Remedy SSO on a host computer with Windows, configure the following Terminal Server options that pertain to temporary folders. Doing this enables you to run the installation utility through a Terminal Services connection or a remote desktop session.

Note

  • You need to configure the Terminal Server options only once on a host computer running on Windows.
  • You do not have to configure the options if you are planning to install Remedy SSO on running on Linux or you are reinstalling a TrueSight product on the same host computer running on Windows.
  1. On the host computer, from Start, type Run and press Enter, and type gpedit.msc and press Enter.
    The Local Group Policy Editor is opened.
  2. From the Local Group Policy Editor, navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folder.
  3. Double-click the following options and set each to Enabled:
    1. Do not delete temp folder upon exit.
    2. Do not use temporary folders per session.

  4. Back up the Windows registry and avoid receiving notification about Terminal Server configuration at the time of product installation:

    1. On the host computer, from Start, type Run and press Enter, and type regedit and press Enter.
      The Registry Editor is opened.
    2. From the Registry Editor, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
    3. Set the value for PerSessionTempDir and DeleteDeleteTempDirsOnExit to 0.

      Note

      You can revert these changes after you complete the installation process.

  5. Restart the host computer.

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