Preparing to apply feature packs or fix packs on the Presentation Server


Before applying feature packs or fix packs on the Presentation Server, ensure that you review and complete the following prerequisite activities and requirements.

  • If you have custom security certificates for the internal communication between the Presentation Server and App Visibility Manager, your files might be overwritten by the upgrade process. To prevent this, see instructions "To replace security files on the Presentation Server for communication with the App Visibility portal" in the Applying private certificates between the App Visibility portal and the Presentation Server topic.
  • Ensure to close all the files and folders opened in the current session as well as close other user sessions on the server before applying feature packs or fix packs.

  • Ensure that the environment variable TRUESIGHTPSERVER_HOME is set to the Presentation Server installation folder.
  • Manually stop any components that are directly connected to the Presentation Server (for example, Infrastructure Management, App Visibility Manager components). 

  • Ensure that the Presentation Server is running before applying feature packs or fix packs. If the Presentation Server is not running, start it by running the following command:

    (Windows) tssh server start
    (Linux) ./tssh server start

    Note

    Run the tssh server status command from the installationDirectory\truesightpserver\bin folder and verify that the status of the Presentation Server is Running before applying feature packs or fix packs.

    On Linux computers, add & at the end of the tssh server start command so that the process runs in the background and you can continue to use the shell.

Where to go from here

Perform the other preinstallation tasks listed in the Preparing to apply feature packs or fix packs on the TrueSight Operations Management solution page.

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