Preparing for installation of the TEA Agent

The BMC Synthetic Transaction Execution Adapter (TEA) Agent installation utility requires the following configuration on the Windows host computer:

To configure the Terminal Server options on Windows

If you are planning to install Remedy SSO on a host computer with Windows, configure the following Terminal Server options that pertain to temporary folders. Doing this enables you to run the installation utility through a Terminal Services connection or a remote desktop session.

1. On the host computer, from Start, type Run and press Enter, and type gpedit.msc and press Enter.
   The Local Group Policy Editor is opened.
2. From the Local Group Policy Editor, navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folder.
3. Double-click the following options and set each to Enabled:
1. Do not delete temp folder upon exit.

2. Do not use temporary folders per session.

4. Back up the Windows registry and avoid receiving notification about Terminal Server configuration at the time of product installation:

   1. On the host computer, from Start, type Run and press Enter, and type regedit and press Enter.
      The Registry Editor is opened.
   2. From the Registry Editor, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.

   3. Set the value for PerSessionTempDir and DeleteDeleteTempDirsOnExit to 0.

      Note

      You can revert these changes after you complete the installation process.

5. Restart the host computer.

Changing security certificates

If you are implementing custom security certificates, follow the instructions in Applying private certificates to Synthetic TEA Agents.

Where to go from here

Performing the TEA Agent installation

Related topics

TEA Agent system requirements

Installing a Transaction Execution Adapter Agent