Performing the Cloud Probe installation

The Real User Cloud Probe monitors the network performance of traffic to a virtual machine through a cloud provider. The Cloud Probe sends information through the Real User Collector on a BMC Real End User Experience Monitoring system. Perform the following procedure to install the Cloud Probe through an installation wizard. You can also install the Cloud Probe silently.

The following topics describe how to set up and run the installation:

Before you begin

Before you install the Cloud Probe, ensure that the following requirements are fulfilled:

  • To use the installation wizard, you must set up a DISPLAY environment. For details, refer to your operating system documentation.


For best results capturing end-user performance data, install the Cloud Probe on the host that provides load balancing services for an application. By binding the public interface used by the load balancing services, end-user transactions can be accurately measured and processed.

To install the Real User Cloud Probe on Linux

Before you run the installation utility, set up a DISPLAY environment.

  1. Log on as root to the system where you will install the Real User Cloud Probe.
  2. At a command prompt, unzip the Cloud Probe installation distribution file that you downloaded from EPD by using the following command:
    tar -xzvf cloud_probe_linux_<>.tar.gz
  3. Navigate to the extracted installation directory, such as cloud_probe_rh6, and run the ./setup.bin command.
  4. On the Welcome page of the installation wizard, click Next.
  5. Read the License Agreement and select I agree to the terms of the license agreement to continue.
    Click Next.
  6. Type or browse to a destination directory.
    By default, the /opt/bmc/CloudProbe directory is used.
    Click Next.
  7. Enter the following connection details for the Real User Collector, and then click Next:
    • IP address or DNS name of the computer with the Collector installation
    • Port number of the Collector (by default, 8443)
      If a different port number was used during installation of the Real User Collector, enter that port number.

    • The user name that represents the operator-level user name to log in to the Collector.
    • Collector password
  8. Enter the Cloud Probe name and select the monitored network card from the list. Click Next.

    You can also use the ifconfig  or the ip link commands to see a list of the available NICs on the system. Network card names are in the following form: eth0, eno1, ens32, enp2s0 .

    The Cloud Probe Name can have up to 60 alphanumeric characters, hyphens (-), and underscore characters (_). The name is displayed in the Real User Collector.

  9. Review the installation details.
    If necessary, click Previous to change installation details. Otherwise, click Install.
  10. Review the details in the Installation Summary page.
    To view the installation logs Open link , click the View Log button, or go to /tmp/cloudprobe_install_log.txt.
  11. To close the installation utility, click Done.
  12. If you use encrypted traffic, configure the SSL keys Open link  for traffic decryption.

To install the Real User Cloud Probe on Windows

  1. Download Open link and install latest version of WinPcap.
    WinPcap is a packet capture driver that is necessary for correct functioning of Cloud Probe under Windows.
  2. Extract the Cloud Probe installation files that you downloaded from EPD.
  3. Run the Real User Cloud Probe installation file (setup.exe) as Administrator.
  4. In the Directory Destination step of the installation wizard, select installation destination folder and click Next.
  5. In the Real User Collector Configuration step, provide the Real User Collector details:
    • IP or DNS name and port
      If a different port number was used during installation of the Real User Collector, enter that port number.

    • Security or Operator user account and password
  6. In the BMC Real User Cloud Probe Configuration step, specify the display name of the Cloud Probe instance and the monitored network card. Click Install.

    To check, which of the available network cards the Cloud Probe should monitor, open command line and run getmac /v command. It returns the list of available network cards with name, type of the connection, network adapter, physical address and so on.

  7. After installation, ensure that the staging folder <InstallationDir>\cloudprobe\staging has WRITE permissions enabled for Administrators group.

Where to go from here

Verify the Real User Cloud Probe installation.

Modify Open link the configuration with the Real User Cloud Probe Maintenance Tool.

Configuring confidentiality policies on a Cloud Probe Open link

Configuring traffic filtering rules on a Cloud Probe Open link

Related topics

Performing the Cloud Probe installation silently

Starting and stopping the Real User Cloud Probe Open link

Troubleshooting the Cloud Probe Open link

Configuring Cloud Probe SSL keys and settings for traffic decryption Open link

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