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BMC TrueSight Operations Management 11.0 ... Troubleshooting Troubleshooting a Presentation Server deployment

Installation or upgrade of Presentation Server fails with SSO certificate

While installing or upgrading the TrueSight Presentation Server with the Single Sign-On (SSO) certificate, if you cancel and then start the installation or upgrade process again, the installation does not proceed. You can see the following message in the installer GUI and the truesightpserver_install_log.txt file:

Failed to run command:keytool error: java.lang.Exception: Certificate not imported, alias <RemedySSO> already exists

Workaround

  1. Navigate to the <TrueSight Presentation Server installation file structure>\Disk1\files\jre\bin directory, where TrueSight Presentation Server installation file structure is the directory where the TrueSight Presentation Server setup.exe or setup.bin is located.
  2. Run the following command:
keytool -delete -alias RemedySSO -keystore <TrueSight Presentation Server installationfile structure>\Disk1\files\jre\lib\security\cacerts -storepass changeit

The truesightpserver_install_log.txt file is located in the %temp% directory.

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Last modified by Melody Locke on Dec 29, 2017
troubleshooting installation requirements tsps

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