Infrastructure Management installation and configuration process overview

Before you install, you must plan the deployment.  If you are upgrading from a previous version, see Upgrading the Infrastructure Management components.


Install Remedy Single Sign-On and the Presentation Server, and import the Infrastructure Management PATROL repositories.


The Remedy Single Sign-On Server must be installed before the Presentation Server.

Installing the Presentation Server


Download the installation distribution and perform prerequisite tasks for the host systems.

Run the preinstallcheck utility.

Preparing to install Infrastructure Management

Running the preinstallcheck utility


The TrueSight Infrastructure Management Server installation includes the following components:

  • Infrastructure Management server
  • Infrastructure Management Self-monitoring Service (also known as the local agent)
  • Operator console 
  • Default SAP SQL Anywhere database

Installing the Infrastructure Management Server (standard installer)

Installing Infrastructure Management silently

Installing Infrastructure Management in high availability cluster mode



License the server and verify the installation was successful.

Applying Infrastructure Management licenses

Obtaining the fingerprint for the Infrastructure Management Server

Verifying the Infrastructure Management installation


(Optional) If you chose Oracle as the database, and you have multiple Infrastructure Management servers, connect those servers to the same Oracle database. 

Considerations and best practices for deploying the Oracle database

Configuring multiple Infrastructure Management child servers to connect to the same Oracle database


Depending upon your deployment architecture, install at least one (if not more) remote Integration Service nodes.

Best practice

The Integration Service must always be installed on a dedicated computer separate from the TrueSight Infrastructure Management Server. This setup avoids unexpected performance impact of the Integration Service on the Infrastructure Management Server and of the Infrastructure Management Server on the Integration Service. This setup also allows for a more scalable architecture as the number of PATROL Agents increases.

Installing the Integration Service and Cell.

Infrastructure Management multiple-server deployment architecture

Installing the Infrastructure Management Server (standard installer)

Installing Infrastructure Management silently

Installing Infrastructure Management in high availability cluster mode


Install the Infrastructure Management administrator console on a remote computer

Downloading and installing the administrator console on remote computers.


Install BMC product integrations.

Installing the BMC CMDB Extensions to enable integration with Atrium CMDB

Installing BMC Impact Model Designer

Installation and upgrade considerations for BMC Event Adapters

Installing BMC Impact Integration Web Services


Configure the Infrastructure Management system components. 

  • Disaster recovery
  • The cell
  • Server ports
  • The administrator email account
The database configuration is based on the installer you chose (SAP SQL Anywhere or Oracle).
Configuring Infrastructure Management after installation

If you did not do so during the installation, configure the performance and tuning parameters (heap size, and so on) based on the size of your deployment and type of deployment.

Performance tuning recommendations for data and event management

Performance tuning recommendations for event and impact management


(Optional) Configure the Integration Service on the Infrastructure Management Servers to be a staging Integration Service.

This protects the Infrastructure Management Server by preventing the Integration Service node installed on it from consuming resources related to data collection. Dedicate the resources on the BMC TrueSight Infrastructure Management Server to server activities and distribute all of the data collection.

Managing Integration Service Open link

Connect additional remote Integration Service nodes to the Infrastructure Management Server and configure according to best practices.

Implement a standard naming practice that uniquely identifies each Integration Service node and has technical relevance. For example, name the nodes according to the domain in which they are installed.

Managing Integration Services Open link

Integration Service host deployment and best practices for event processing and propagation

Staging Integration Service host deployment and policy management for development, test, and production best practices


For high availability, configure Integration Service clusters.

Do not perform when you are connecting the Integration Service nodes to the Infrastructure Management Servers.

Administering Integration Service clusters Open link

High-availability deployment and best practices for Infrastructure Management


Configure integrations.

These integrations can be configured during installation:

  • Atrium CMDB
  • Cloud Vista
  • Distributed Service modelling

Where to go next

For monitoring data configuration, go to  Monitoring parameter configuration best practices Open link .

For service model configuration, go to  Defining service models Open link .

Related topics

Implementation phases for Operations Management for TrueSight Operations Management

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