High availability deployment for TrueSight Operations Management
High availability (HA) is a redundancy operation that automatically switches to a standby server if the primary server fails or is temporarily shut down for maintenance. The following tables provide resources that you can use to locate planning, installation and configuration, upgrade, and troubleshooting a high-availability deployment.
Planning a high-availability deployment
Before downloading the installation files and deploying the TrueSight Operations Management components, review the planning guidelines and requirements.
|Plan to deploy Remedy Single Sign-On for high availability|
Prepare to deploy the TrueSight Presentation Server component for high availability.
Time taken for the standby node to become active
When the standby node is unable to ping the active node, it can take approximately between 5-12 minutes to become active.
Prepare to deploy the TrueSight Infrastructure Management components for high availability.
Failover and Failback recovery time
The failover and failback time is the time taken by the server to become fully responsive and for the Infrastructure Management component status to be displayed as connected in the TrueSight console. The failover time is approximately between 10 -15 minutes and the failback time is approximately between 20 - 30 minutes. For more information, see
Prepare to deploy the TrueSight App Visibility Manager component for high availability.
|App Visibility Manager high-availability deployment|
Prepare to deploy the BMC Real End User Experience Monitoring Software Edition component for high availability.
|High availability recommendations for Real End User Experience Monitoring Software Edition|
|1 Application HA method|
Installing and configuring TrueSight Operations Management components for high availability
|Install and configure Remedy Single Sign-On.|
Install and configure the TrueSight Presentation Server component.
Install and configure the TrueSight Infrastructure Management component.
Application HA method
OS clustering method
Install and configure the TrueSight App Visibility Manager component.
Upgrading TrueSight Operations Management a high-availability environment
Upgrade TrueSight Presentation Server in an HA environment.
|Performing the Presentation Server upgrade silently|
Upgrade TrueSight Infrastructure Management in an HA cluster environment.
|Upgrade App Visibility Server in an HA environment.|
Troubleshooting a high-availability deployment
|Troubleshoot the HA setup of Remedy Single Sign-On|
Troubleshoot the HA setup of TrueSight Presentation Server
|Troubleshooting a high-availability deployment|
Troubleshoot the HA setup of TrueSight Infrastructure Management
|Troubleshooting an Infrastructure Management high-availability deployment|
Uninstall TrueSight Infrastructure Management in an HA environment.
|Uninstall App Visibility Server in an HA environment.|
High-availability architecture diagrams
TrueSight Presentation Server
TrueSight Infrastructure Management
App Visibility Manager