High availability deployment for TrueSight Operations Management

High availability (HA) is a redundancy operation that automatically switches to a standby server if the primary server fails or is temporarily shut down for maintenance. The following tables provide resources that you can use to locate planning, installation and configuration, upgrade, and troubleshooting a high-availability deployment. 

Note

The TrueSight Infrastructure Management component supports two different HA methods: application HA and OS clustering. References for both methods are provided in the following tables.


Planning a high-availability deployment

Before downloading the installation files and deploying the TrueSight Operations Management components, review the planning guidelines and requirements. 

TaskResources
Plan to deploy Remedy Single Sign-On for high availability

HTTP configuration for Remedy SSO

Prepare to deploy the TrueSight Presentation Server component for high availability.

TrueSight Presentation Server high availability deployment

Time taken for the standby node to become active

When the standby node is unable to ping the active node, it can take approximately between 5-12 minutes to become active.

Prepare to deploy the TrueSight Infrastructure Management components for high availability.

High-availability deployment and best practices for Infrastructure Management 

Considerations for a high-availability deployment of Infrastructure Management

Network ports for a high-availability deployment of Infrastructure Management1

Supported platforms for High-availability cluster mode


Failover and Failback recovery time

The failover and failback time is the time taken by the server to become fully responsive and for the Infrastructure Management component status to be displayed as connected in the TrueSight console. The failover time is approximately between 10 -15 minutes and the failback time is approximately between 20 - 30 minutes. For more information, see Infrastructure Management Server high-availability architecture.


Prepare to deploy the TrueSight App Visibility Manager component for high availability.

App Visibility Manager high-availability deployment

Prepare to deploy the BMC Real End User Experience Monitoring Software Edition component for high availability.

High availability recommendations for Real End User Experience Monitoring Software Edition
1 Application HA method

Installing and configuring TrueSight Operations Management components for high availability

TaskResources
Install and configure Remedy Single Sign-On.

Performing Remedy SSO installation for high-availability with Remedy installer 

(optional) Configuring the general settings in the Remedy SSO server

Install and configure the TrueSight Presentation Server component.

Configuring the Presentation Server for high availability

Install and configure the TrueSight Infrastructure Management component.

Application HA method

Installing and configuring the Infrastructure Management server for application high-availability

OS clustering method

Preparing to install Infrastructure Management in high availability cluster mode

Installing Infrastructure Management in high availability cluster mode

Configuring Infrastructure Management Server in a cluster

Install and configure the TrueSight App Visibility Manager component. 

Preparing for the App Visibility server installation

Upgrading TrueSight Operations Management a high-availability environment

TaskResources

Upgrade TrueSight Presentation Server in an HA environment. 

Performing the Presentation Server upgrade silently

Upgrade TrueSight Infrastructure Management in an HA cluster environment. 

Upgrading the Infrastructure Management components in high availability cluster mode

Upgrading Infrastructure Management Server in HA cluster mode on Microsoft Windows

Upgrading Infrastructure Management Server in HA cluster mode on Linux

Upgrade App Visibility Server in an HA environment.

Upgrading the App Visibility server

Troubleshooting a high-availability deployment

TaskResources
Troubleshoot the HA setup of Remedy Single Sign-On

Troubleshooting Remedy Single Sign-On

Troubleshoot the HA setup of TrueSight Presentation Server

Troubleshooting a high-availability deployment

Troubleshoot the HA setup of TrueSight Infrastructure Management

Troubleshooting an Infrastructure Management high-availability deployment

Uninstalling

TaskResources

Uninstall TrueSight Infrastructure Management in an HA environment.

Uninstalling Infrastructure Management in high-availability cluster mode

Uninstalling Infrastructure Management components

Uninstall App Visibility Server in an HA environment.

Performing the App Visibility server uninstallation

Performing the App Visibility server uninstallation silently


High-availability architecture diagrams

TrueSight Presentation Server


 

TrueSight Infrastructure Management

App Visibility Manager 


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