Error messages

BMC_TS-PL000001F

Failed to initialize the task - [{}]. Ahh. self-terminating...

This exception occurs if any of the startup tasks fail. As a result, the server fails to start.

Contact BMC Customer Support with the TrueSight.log file and the message details.

BMC_TS-PL000002E

Failed to initialize the app-task

This exception occurs during the start up in a standalone mode or during the start up or failover in an HA mode. This indicates that one or more start up or failover modules didn’t initialize properly.

Contact BMC Customer Support with the TrueSight.log file and the message details.

BMC_TS-PL000003F

Exception while loading DB properties file

This exception occurs when the read operation on the <TSPS_HOME>/conf/secure/dbvault.ks DB property file fails.

Make sure the dbvault.ks file exists and is readable.

BMC_TS-PL000004E

Exception while loading Exceptional properties file.

This exception occurs when the read operation on the <TSPS_HOME>/conf/ appproperties.override property file fails.

Make sure the appproperties.override file exists and is readable.

BMC_TS-PL000005F

Missing mandatory variable - {}. Terminating...

This exception occurs when the ts.home property is not set in the <TSPS_HOME>\conf\services\truesight.path.conf file.

Set the ts.home property in the <TSPS_HOME>\conf\services\truesight.path.conf file.

BMC_TS-PL000006E

Exception while configuring Hibernate properties.

Presentation server failed to set the database configuration properties.

Make sure the database is up and running using the following commands:

• tssh server status

• tssh process status database

BMC_TS-PL000007F

Failed to create database connection

Presentation server failed to connect to the database.

Make sure the database is up and running using the following commands:

• tssh server status command

• tssh process status database

BMC_TS-PL000008E

Failed to write the property - [{}]

Failed to write the property name in the database.

Make sure the database is up and running using the following commands:

• tssh server status

• tssh process status database

BMC_TS-PL000009F

Failed to write the property

Failed to write the property name in the database.

Make sure the database is up and running using the following commands:

• tssh server status

• tssh process status database

BMC_TS-PL000012E

failed Gateway EventHandler Init

Failed to register the Impact Manager Gateway server with the TrueSight Presentation Server.

View the CellService.log file for more details.

BMC_TS-PL000014E

Entry does not exist in configuration file mcell.dir for gateway [{}]

Make sure the TrueSight Presentation Server name is present in the mcell.dir file.

BMC_TS-PL000015E

Failed initialize Cell Gateway

Failed to start the Impact Manager Gateway server.

Make sure the TrueSight Presentation Server name is present in the mcell.dir file.

BMC_TS-PL000016E

Exception while sending ack to cell

TrueSight Presentation Server is unable to connect with the TrueSight Infrastructure Management cell. This can happen due to various reasons such as, the Infrastructure Management cell is down or the cell is not responding.

You need to ensure that the cell is up and running.

For additional information about the problem, check the CellService.log and truesight.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000017E

Exception while inserting events to ES

Some error occurred while indexing events received from TrueSight Infrastructure Management cell into TrueSight Presentation Server.

This can happen due to various reasons, for example, if the index server went down.

You need to ensure that the index server is up and running. To do this, run the tssh process command with the indexserver option. For more information, see Presentation Server tssh commands.

For additional information about the problem, check the indexserver.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000018E

Failed to initialize Message Service

During the registration of TrueSight Infrastructure Management with TrueSight Presentation Server, Presentation Server was unable to initialize the Message Service.

You need to ensure that the following ports are free and available on the Infrastructure Management server.

• Java Message Service (JMS) server port (default port 8093)
• JNDI port (default port 1100)

You can run the pw system portcheck command to check for the availability of the preceding ports.

Additionally, ensure that the Infrastructure Management server is up and running.

For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000020F

Failed to load patrol instances version from child server.

A communication problem occurred between TrueSight Infrastructure Management and TrueSight Presentation Server, at the time when TrueSight Presentation Server was syncing the PATROL Agent instance version.

For additional information about the problem, check the TsimAudit.log and the MessageServiceAudit.log at installationDirectory\truesightpserver\logs.

In this scenario, you can follow these steps:

1. On TrueSight Presentation Server, run the tssh component sync command with the SYNC_MOS option. For more information, see Presentation Server tssh commands.
2. If the preceding step does not work, contact BMC Customer Support.

BMC_TS-PL000021E

Failed to create cache for - [{}]

You cannot perform event operations because some problem occurred while creating the cache for event operations.

For additional information about the problem, check the truesight.log and the session.stdout.<timestamp>.log (see the file with the latest timestamp) located at installationDirectory\truesightpserver\logs.

For more information, contact BMC Customer Support.

BMC_TS-PL000023E

failed to update TSIM cell information for - [{}]

TrueSight Infrastructure Management could not register with TrueSight Presentation Server. This issue can occur in the following scenarios:

• If the mcell.dir file on TrueSight Presentation Server is not accessible.
• An error occurred while syncing of TrueSight Infrastructure Management data into TrueSight Presentation Server.

You need to ensure that the mcell.dir file exists and TrueSight Presentation Server has write permissions to this file.

For additional information about the problem, check the TsimAudit.log and the truesight.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000025E

Failed to connect to TSIM Cell

An error occurred at the time when event details were updated from the TrueSight Infrastructure Management cell into TrueSight Presentation Server.

This can happen due to various reasons such as, the Infrastructure Management cell went down, or the cell is not responding, or the cell is not accessible, or TrueSight Presentation Server is unable to contact the cell.

You need to ensure that the Infrastructure Management cell is up and running.

For additional information about the problem, check the cellservice.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000028E

Failed to fetch operations from cell

This issue can occur in the following scenarios:

• Scenario 1: An error occurred while syncing event operations from the TrueSight Infrastructure Management cell into TrueSight Presentation Server.
  To find additional details about the problem, check the TsimAudit.log, truesight.log, and the CellService.log located at installationDirectory\truesightpserver\logs.
  To avoid this problem, you need to ensure that the Infrastructure Management cell is up and running.
  
  
• Scenario 2: An error occurred because of which you could not view or access event operations (via the toolbar and the action menu).
  For more information about this problem, contact BMC Customer Support.

BMC_TS-PL000029E

Failed to get device MFD status

An error occurred while syncing the status of devices that are marked for deletion.

In this scenario, you can follow these steps:

1. On TrueSight Presentation Server, run the tssh component sync command with the SYNC_DEVICES option. For more information, see Presentation Server tssh commands.
2. If the preceding step does not work, contact BMC Customer Support.

BMC_TS-PL000030E

Failed to create TS device

An error occurred while creating the Infrastructure Management device in TrueSight Presentation Server.

This can happen if the Presentation Server is unable to connect with the database.

You need to ensure that the database is up and running. You can check the database status by running the tssh server command or the tssh process command. For more information, see Presentation Server tssh commands.

For additional information, contact BMC Customer Support.

BMC_TS-PL000031E

Failed to perform cell operations action

This issue can occur in various scenarious. For example, if the Presentation Server is unable to connect with the cell, the event for which an action was performed is not present on the cell, and so on.

For additional information about the problem, check the cellservice.log located at installationDirectory\truesightpserver\logs.

You can also see the mcell-log located at the following location

Windows: %mcell_home%\log\<cellName>
Linux: $mcell_home/log/<cellName>

Otherwise, please contact BMC Customer Support.

BMC_TS-PL000032E

Failed to initialize SyncTSIMGroups

During the registration of Infrastructure Management with Presentation Server, groups are not successfully synced from Infrastructure Management into Presentation Server.

This can happen if the cache for groups did not get created properly on the Presentation Server.

For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000033E

Failed to process SyncTSIMGroups response message

Some error occurred on the Presentation Server at the time when groups were synced from Infrastructure Management. As a result, the group data was not correctly updated on the Presentation Server.

For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000034E

Failed to sendSyncGroupRequest

This can happen if the group updates could not be saved in the database.

As a result, the group information on the Presentation Server did not match with the group information on Infrastructure Management.

Thus, groups were not properly displayed on the Presentation Server.

For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs.

Otherwise, contact BMC Customer Support.

BMC_TS-PL000036E

Failed to route the message - [{}]

This error occurs if the NGP message is not routed to JServer or the Agent Controller. Some reasons can be:

• There are no active connections with the destination TrueSight Infrastructure Management Server.
• There is no active message sender to the destination TrueSight Infrastructure Management Server.

Contact BMC Customer Support to identify the exact cause of the error.

BMC_TS-PL000037I

JMS Connection to server ({}) lost

This error occurs when the JMS connection is not established with the server. Some of the reasons can be:

The server is not reachable.

The JNDI port is not available.

Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error.

BMC_TS-PL000038I

JMS Connection error occured due to NamingException

This error occurs when the JMS connection is not established with the server. Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error.

BMC_TS-PL000039I

JMS Connection error occured due to JMSException

The initial JMS context was not created on the server. Contact BMC Customer Support to identify the exact cause of the error.

BMC_TS-PL000040E

Could not connect to destination ({}). Will retry to connect

The connection to the destination could not be established. Contact BMC Customer Support to identify the exact cause of the error.

BMC_TS-PL000041E

Failed to connect to [{}]

This error occurs if the NGP message is not routed to JServer or the Agent Controller. Some reasons can be:

• There are no active connections with the destination TrueSight Infrastructure Management Server.
• There is no active message sender to the destination TrueSight Infrastructure Management Server.

Contact BMC Customer Support to identify the exact cause of the error.

BMC_TS-PL000042I

Could not create JNDI API context

This error occurs when the JMS connection is not established with the server. Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error.

BMC_TS-PL000043E

JNDI API lookup of ConnectionFactory failed: [{}]

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000044E

NGPMesssageService: Failed to send heartbeat to [{}]

This exception occurs if any of the connected Infrastructure Management server is not reachable when the Presentation Server sends a heartbeat message to this server using the Java Message Service (JMS).

BMC_TS-PL000045E

NGPMesssageService: Quit HBMsgSendThread, may be re-init

This exception occurs if any of the connected Infrastructure Management server is deleted or edited when the Presentation Server sends a heartbeat message.

BMC_TS-PL000046E

Error while receiving message with Id [{}] . Details: [{}]

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000049E

Failure in message delivery

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000050E

Failure in message service init

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000051E

Failed to sync ENUM from cell

The registered TrueSight Infrastructure Management Impact Manager cell might be down or busy, and hence unable to process the request from the Presentation Server to retrieve the ENUMs.

You can try the follow actions to resolve the problem:

1. Run the pw system status command on the registered TrueSight Infrastructure Management server to check if the Impact Manager cell is Busy or Not Running.
   In the output, check the mcell process status.
2. After the registered Impact Manager cell is up and running, retrieve the ENUMs again.

BMC_TS-PL000052E

Failed to sync CLASSES from cell

The registered TrueSight Infrastructure Management Impact Manager cell might be down or busy, and hence unable to process the request from the Presentation Server to retrieve the CLASSES.

You can try the follow actions to resolve the problem:

1. Run the pw system status command on the registered TrueSight Infrastructure Management server to check if the Impact Manager cell is Busy or Not Running.
   In the output, check the mcell process status.
2. After the registered Impact Manager cell is up and running, retrieve the CLASSES again.

BMC_TS-PL000053E

TSIM registration failed for data provider: [{}]

Registration of the Infrastructure Management server failed.

Check the following:

• The JMS connection between the Presentation Server and Infrastructure Management is working.
• The Infrastructure Management cell is up and running.
• The TCP communication between the Presentation Server and Infrastructure Management is working.

BMC_TS-PL000058E

Failed to delete the entry in mcell.dir file

The mcell.dir file is not present on the Presentation Server under the default conf directory at installedDirectory\truesightpserver\conf, or it might be locked or in read-only mode.

You can try the follow actions to resolve the problem.

1. Ensure that the mcell.dir file has write and execute permissions.
2. Ensure that the mcell.dir file is not open and in use, so that it is locked for performing any operations.
3. If you can successfully de-register or edit the TrueSight Infrastructure Management component even with this error, manually edit the mcell.dir file and remove the cell name entry for the respective TrueSight Infrastructure Management component.

BMC_TS-PL000059E

TSIM unregistration failed for data provider: [{}]

You can try the follow actions to resolve the problem.

1. Verify the TrueSight log files in the Presentation Server and check details for the unregisteration error.
2. Verify the connection status between the Presentation Server and the Infrastructure Management server.

Failed to update component: [{}]

This error message appears when you try to update a component that is configured in the TrueSight console. Perform one of the following actions to resolve the problem.

• Ensure that the component host name is not empty.
• Ensure that the protocol is valid. The protocol must be http or https.
• Ensure that the component port is valid. The component port must be between 1 and 65535.

Failed to create component: [{}]

This error message appears when you try to create a component in the TrueSight console. Perform one of the following actions to resolve the problem.

• Ensure that the component does not exist in the TrueSight console.
• Ensure that the component host name is not empty.
• Ensure that the protocol is valid. The protocol must be http or https.
• Ensure that the component port is valid. The component port must be between 1 and 65535.

Failed to delete component with id: [{}]

Failed to retrieve all components.

Check whether the component has been assigned or associated with the tenant to which the user has logged on.

No valid host name was found for local machine

Failure while POST request, heartbeat , request url: [{}] respond with: [{}]

An error occurred while taking a backup of PostgreSQL database.

You can try the follow actions to resolve the problem:

• Check the database status to ensure that it is running using the tssh server status command. For more information, see Presentation Server tssh commands.
• Manually take a backup of the database using the tssh database startbackup command. For more information, see Presentation Server tssh commands.

Not applicable

BMC_TS-CA000001E

Exception while firing CacheAdd listener event

An exception occurred while sending a CacheAdd listener event that is used to notify the subscribers about an element addition into the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

BMC_TS-CA000002E

Exception while firing CacheDelete listener event

An exception occurred while sending a CacheDelete listener event that is used to notify the subscribers about an element deletion from the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

BMC_TS-CA000003E

Exception while firing CacheUpdate listener event

An exception occurred while sending a CacheUpdate listener event that is used to notify the subscribers about an element deletion or addition from the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

BMC_TS-CA000004E

Exception while firing EventAdd listener event

An exception occurred while sending a EventAdd listener event that is used to notify the subscribers about an event addition into the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

BMC_TS-CA000005E

Exception while firing EventDelete listener event

An exception occurred while sending a EventDelete listener event that is used to notify the subscribers about an event deletion from the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

BMC_TS-CA000006E

Exception while firing EventUpdate listener event

An exception occurred while sending an EventUpdate listener event that is used to notify the subscribers about an event update in the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs.

BMC_TS-CA000007E

Failed to connect Elastic Search

Some error occurred while indexing events received from TrueSight Infrastructure Management cell into TrueSight Presentation Server. 

This can happen due to various reasons, for example, if the index server went down. 

You need to ensure that the index server is up and running. To do this, run the tssh process command with the indexserver option. For more information, see Presentation Server tssh commands.

For additional information about the problem, check the indexserver.log, TrueSight.log, and session.log files located at installationDirectory\TrueSightPServer\truesightpserver\logs.

For more information about this problem, contact BMC Customer Support.

BMC_TS-CA000008E

Failed to get parent device id

The device hierarchy in the TrueSight Presentation Server is not created as the device ID of the parent device could not be fetched.

Restart the Presentation Server

For more information about this problem, contact BMC Customer Support.

BMC_TS-PL000009W

Failed to get list of operations/Remote Actions

This issue can occur in the following scenarios:

• Scenario 1: An error occurred while syncing event operations from the TrueSight Infrastructure Management cell into TrueSight Presentation Server.
  To find additional details about the problem, check the TsimAudit.log, truesight.log, and the CellService.log located at installationDirectory\TrueSightPServer\truesightpserver\logs.
  To avoid this problem, you need to ensure that the Infrastructure Management cell (mcell process) is up and running.
• Scenario 2: An error occurred because of which you could not view or access event operations (via the toolbar and the action menu). Restart the Presentation Server.
  For more information about this problem, contact BMC Customer Support.

BMC_TS-PL000010E

Failed to insert device into database:[{}]

The database is not updated with the device details. This may be because the DNS in the device name is missing. You can ignore this error message.

BMC_TS-IN000001F

Postgres binary ({}) is either not readable or executable. Please check your installation.

The PostgreSQL is either not readable or not executable. Because of this, the Postgres database cannot start.

Ensure that the Postgres binary file has read and execute permissions. If the error persists, contact BMC Customer Support.

No Device filter criteria was sent to the web service. Select a valid Device filter criteria. If the problem persists, then contact BMC Customer Support.

BMC_TS-ID000003E

BMC_TS-ID000004E

BMC_TS-ID000005W

BMC_TS-ID000006E

BMC_TS-ID000007W

BMC_TS-ID000008W

Unable to retrieve monitor solutions from the repository

com.bmc.bpm.patrol.kmtools.exception.KMToolsException: The PATROL Installer is down

If you perform any action on the Presentation Server that requires the repository to be present and the repository is not already imported, then this error is registered in the CMA.log file located at installationDirectory\truesightpserver\logs.

You can ignore this error.