Creating BMC Remedy ITSM logon account ID

Integrating the BMC Atrium Orchestrator solution products with BMC Remedy ITSM requires a dedicated user account in ITSM. This Triage and Remediation account will be used to manage change and incident tickets. During the Triage and Remediation Solution installation, this account exports the ITSM artifacts. 

This account must be dedicated to the Triage and Remediation Solution, and not used by other users or applications.

Before you begin

• You must have installed the BMC Atrium Orchestrator Platform.
• You can install the BMC Atrium Orchestrator Content before creating the Remedy ITSM logon ID.

To create the BMC Remedy ITSM logon account ID

1. Log on to the BMC Remedy ITSM system with administrative privileges.
2. From the IT home page, click Application Administration Console.
3. Click Standard Configuration.
4. From the Configuration for company list, select your company.
5. Select People > Create.

6. Complete the fields on the User Account Creation (People) window as shown in the following table: 
   
    Fields on the user account creation (People) window
   
   

   Field	Action
   First Name	Enter a first name for the user account (for example: Atrium ).
   Last Name	Enter a last name for the user account (for example: orchestrationuser ).
   Client type	Select a client type.
   Support Staff	Select Yes. Selecting Yes displays the Support Groups tab. Select the Change Management group that your incident and change templates use. You must select the identical change management group when you install the solution.
   Phone Number	Assign a phone number.
   Company	Select the company for the OA-Management integration.
   Site	Select a site.

    

7. Click the Login/Access Details tab, and enter values into the fields listed in the following table:
   
    Fields on Login/Access Details tab
   
   

   Field	Action
   Login ID	Enter orchestrationuser. Enter the identical orchestrationuser login ID when you install the solution.
   Password	Enter a password that will be used later for configuring the AR Server Adapter in BMC Atrium Orchestrator.
   License Type	Select Fixed.
   Full Text License Type	Select None.
   Access Restrictions	Select Unrestricted Access.

8. Click Save.
9. Select Update Permission Groups.
10. In the Permission Group window, add the groups and License Type as appropriate for your installation. At a minimum, the permission groups must include:
    • Incident Master
    • Infrastructure Change Manager
    • Task Manager
    • Asset Viewer
    • Administrator
    • Config Categorization Admin

    • Config Group Mapping Admin

      Note

      Adding the Incident Master permission group automatically adds the Asset Viewer permission, which is a required permission.

11. Click Close and click Save.

Roles assigned to orchestrationuser

Assign the following functional roles to  orchestrationuser:

• Infrastructure Change Coordinator
• Infrastructure Change Manager
• Infrastructure Change Approver
• Infrastructure Change Assignee
• Incident Manager

These roles must be aligned with the selected support group.

Where to go from here

If you have not already done so, install the Atrium Orchestrator Content; otherwise,  configure Infrastructure Management for the Triage and Remediation Solution .