Configuring e-mail settings to receive alerts

Review the e-mail settings on the server target computer to ensure that it is configured to receive e-mail alerts from Infrastructure Management. If it is not, an error or warning message similar to the following is displayed:

Warning: ProactiveNet's e-mail alerts may not work with the current configuration

If this message is displayed, perform the following procedure.

To configure e-mail settings to receive alerts from Infrastructure Management

  1. Review the e-mail settings and make any necessary changes, as described in the table below:

    E-mail settings required to receive alerts from Infrastructure Management

    SettingLocationParameter or property to changeCorrect format
    Administrator's e-mail address
    • Linux/Solaris
    • Microsoft Windows
    admin_userFully qualified e-mail address in the following
    Sender's e-mail address
    • Linux/Solaris
      /etc/hosts/ from_name
    • Microsoft Windows
    from_nameEither user, depending on the valid From address accepted by the SMTP server
    SMTP server hostname or IP address
    • Linux/Solaris
    • Microsoft Windows
    pronet.api.emailer.smtp.hostFully qualified server hostname or IP address reachable from the BMC TrueSight Infrastructure Management Server host
    SMTP port
    • Linux/Solaris
    • Microsoft Windows
    pronet.api.emailer.smtp.portValid port number on which the SMTP server is listening for SMTP requests


  2. After you modify the e-mail settings, verify the configuration by using one of the following scripts, depending on your operating system:
    • Linux/Solaris: /usr/pw/pronto/bin/
    • Microsoft Windows: installationDirectory\pw\pronto\bin\TestEmail.bat
    Success or Failure message is sent to the administrator's e-mail address and is added to the TestEmail.log file that is located in the same directory as the verification script.
    You can run the script multiple times until the email settings are configured correctly.
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  1. Carsten Lempert

    HI, the testmail.bat does not exist!

    Feb 15, 2018 02:00
    1. Mukta Kirloskar

      Hello Carsten,

      I will check with the team and let you know.

      Thanks, Mukta

      Feb 18, 2018 11:23
    1. Salvador Rubio lozano

      Hi Carsten, Try using the command 'perl' Regards

      Dec 19, 2018 07:44
  2. Tadgata Choudhury

    How to put multiple email address in Administrator's e-mail address. I tried separating with comma, semicolon it does not work. If the put the email address on a new line, it take only the first email address.

    Jul 12, 2018 12:15
    1. Sanjay Prahlad

      Hello Tadgata,

      We tested this in-house and comma separated email IDs work. Can you share the file and we can take a look?

      Jul 13, 2018 05:52
      1. Tadgata Choudhury

        Hi Sanjay, In my environment, i am able to put multiple email address by separating them by a space.

        Can you share a link on how i can customize the email notifications?

        Jul 26, 2018 02:54
        1. Sanjay Prahlad

          Hello Tadgata,

          What sort of customizations are you looking at? I'll check if those are supported or not.

          Jul 30, 2018 12:57
  3. Deepak Baid


    I have password for the email ID provided. Need to perform the integration. But cannot see any utility to provide password.

    Apr 01, 2019 05:35
    1. Harihara Subramanian

      Hi Deepak Baid

      For this configuration, no password is required. Can you please elaborate if you are looking for any specific info?

      Oct 08, 2020 04:47
  4. Stuart Reid

    I cannot see this page in the 11.3 documentation. Please can you confirm that this functionality is still available.

    Nov 21, 2019 05:38
    1. Swati Malhotra

      Hi Stuart Reid,

      As part of our content redesign effort, we moved the topic to the TrueSight Infrastructure Management space. Here is the link:

      Configuring e-mail settings to receive alerts

      Thanks and regards,


      Jun 26, 2020 01:06
  5. Praca Raphael

    Si le " testmail.bat" n'existe pas,

    • Creer un .bat et collez dedans: @ECHO OFF "%PnServerPath%\pw\perl\bin\perl.exe" "%PnServerPath%\pw\pronto\bin\"

    ca lancera le test en perl.

    et voila. R

    Jan 30, 2020 08:59
    1. Krutarth Mohakud

      Thanks Praca Raphael!

      Aug 19, 2020 07:39