Changing the password for the csm_user user account

Only the default user account (csm_user) works for the BMC Service Resolution integration with TrueSight Infrastructure Management. Each time you update the password for the csm_user user account, you need to update the password in BMC Service Resolution as well. 

You need to ensure the password for the csm_user user account is the same in both Infrastructure Management and Service Resolution.

To change the password for csm_user user account

1. Log into the Remedy SSO console as an Admin user.

2. Change the csm_user password.

   Note

   Alternatively, you can also log into the TrueSight console to launch the Remedy SSO console.

   1. In the TrueSight console, go to Administration > User Accounts.
   2. Select Manage via Remedy SSO.
      
   3. Log into the Remedy SSO console as an Admin user.

   4. Change the csm_user password.

3. Run the following command on each Infrastructure Management Server integrated with BMC Service Resolution:

   pw ibrsd register -arhost <AR Server host name> -arport <AR Server port number> -arUser <AR Server user name> -arpwd <AR user password> -tsimpwd <Password for csm_user user>

   <Password for csm_user user> is the password that you changed in step#2. 

4. Restart the BMC Service Resolution.

Related topics

Configuring the integration with BMC Service Resolution

Migrating internal user data from Atrium Single Sign-On to Remedy Single Sign-On