Applying Infrastructure Management licenses

Note

  • Applying or updating the license restarts the JServer process and forces all active user sessions on the Infrastructure Management Server to log off.
  • You must have root privileges to apply the license.
  • Apply the license to only Infrastructure Management Server systems. The license is not required on Integration Service systems.

When you purchased the product, you should have received the following license files in a .zip file from your BMC Software representative:

  • proactivenet.lic
  • proactivenet.sign

To apply the license on Microsoft Windows systems

  1. Copy the .zip file to the TrueSight Infrastructure Management Server under the installationDirectory\pw\licenses directory (for example, C:\Program Files\BMC Software\TrueSight\pw\licenses).
  2. Unzip the file.
  3. To load the license data, open a command prompt window and run the following command:
    pw lic update
  4. Type y to restart JServer.

If the license update is successful, an empty command prompt is displayed. If error messages are displayed, see Licensing issues.

To apply the license on Linux systems

  1. In binary mode, copy the .zip file to the TrueSight Infrastructure Management Server under the /usr/pw/licenses directory.
  2. Unzip the file.
  3. To load the license data, run the following command: 
    pw license update
  4. Type y to restart JServer.

If the license update is successful, an empty command prompt is displayed. If error messages are displayed, see Licensing issues.

Warning

After you have loaded the license, moving or changing the license files can cause a number of errors to occur.

When Infrastructure Management is installed, a hidden .pbk file is created. If the licence directory is removed and then re-created so that .pbk no longer exists, the .pbk file must be re-added for Infrastructure Management licensing to function properly. This file can be captured from a backup of the installation (if a backup exists) or from another computer where Infrastructure Management is installed.

Where to go from here

Verify the Infrastructure Management installation.

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