Applying feature packs or fix packs on the Presentation Server in the high-availability mode silently

Where you are in the Applying feature packs or fix packs process

Step Task
1 Prepare to apply the feature pack or fix pack
2 Apply the feature pack or fix pack on the TrueSight Presentation Server (You are here)
3 Apply the feature pack or fix pack on Infrastructure Management
4 Apply the feature pack or fix pack on App Visibility Manager



To apply feature packs or fix packs on the Presentation server silently

  1. On the secondary TrueSight Presentation Server, run the following command from the InstalledDirectory\bin folder.  
    (Windows) tssh server stop
    (Linux) ./tssh server stop  

    Note

    On Linux, run the command as the non-root user that initially installed the TrueSight Presentation Server.

  2. On the primary TrueSight Presentation Server, perform the following steps:
    1. On a command line, navigate to the Disk1 folder in the installation file structure.
    2. Enter the following command:
      • Windows

        setup.exe -i silent -DOPTIONS_FILE="<Full File Path>\server-silent-fixpack-options-windows.txt"
        Example: setup.exe -i silent -DOPTIONS_FILE="C:\Disk1\server-silent-fixpack-options-windows.txt"

      • Linux

        ./install.sh -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-fixpack-options-linux.txt"
        Example:./install.sh -i silent -DOPTIONS_FILE="/tmp/TrueSightPServer/Disk1/server-silent-fixpack-options-linux.txt"

    3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_fixpack_log.txt
      • (Linux) /tmp/truesightpserver_fixpack_log.txt
  3. On the secondary TrueSight Presentation Server, perform the following steps:
    1. On a command line, navigate to the Disk1 folder in the installation file structure.
    2. Enter the following command:
      • Windows

        setup.exe -i silent -DOPTIONS_FILE="<Full File Path>\server-silent-fixpack-options-windows.txt"
        Example: setup.exe -i silent -DOPTIONS_FILE="C:\Disk1\server-silent-fixpack-options-windows.txt"

      • Linux

        ./install.sh -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-fixpack-options-linux.txt"
        Example:./install.sh -i silent -DOPTIONS_FILE="/tmp/TrueSightPServer/Disk1/server-silent-fixpack-options-linux.txt"

    3. Review the Presentation Server installation log files located in the following directories:
      • (Windows) \Temp\truesightpserver_fixpack_log.txt
      • (Linux) /tmp/truesightpserver_fixpack_log.txt

To verify the Presentation Server upgrade was successful

  1. Access the truesightpserver_fixpack_log.txt which is located in the (Windows%temp% directory or (Linux/tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.
  2. Navigate to the (WindowsTrueSightPServer\truesightpserver\bin or (LinuxTrueSightPServer/truesightpserver/bin directory and run the following command:

    (Windows) tssh server status

    (Linux) ./tssh server status

    1. The current installed version is displayed in the header that is similar to the following example:
      BMC TrueSight Presentation Server - Command Line Interface 2018 version 11.0.00.003
    2. A list of Presentation Server processes is displayed that is similar to the following sample:
      Process status
      ================================
      Core Server     Running (13176)
      Index Server    Running (11028)
      Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start

If error conditions persist, contact BMC Customer Support for assistance.

Where to go from here

Now that you have successfully installed the feature pack or fix pack on the Presentation Server, install it on the other TrueSight Operations Management components. For instructions, see Applying feature packs or fix packs.

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