Applying feature packs or fix packs on the App Visibility server using the wizard

Where you are in the Applying feature packs or fix packs process

Step Task
1 Prepare to apply the feature pack or fix pack
2 Apply the feature pack or fix pack on the TrueSight Presentation Server
3 Apply the feature pack or fix pack on Infrastructure Management
4 Apply the feature pack or fix pack on App Visibility Manager — Phase A (You are here)
Apply the feature pack or fix pack on App Visibility Manager — Phase B

When you run the installation wizard on a system with a previous version of the product, the wizard automatically switches to upgrade mode for the installed component or components.

To apply the feature pack or fix pack to the App Visibility server

  1. On the computer where you want to apply the feature pack or fix pack to the App Visibility server component or components, copy and extract the downloaded files to a temporary directory.
  2. Launch the wizard
    • (Windows)
      Double-click setup.exe.
      In Windows 2008, you might need to right-click the setup.exe icon and select Run as administrator.

    • (Linux)
      Ensure that you have set the DISPLAY environment variable.
      Run setup.bin.
  3. On the welcome page, click Next.

  4. On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
    If you do not agree to the terms of the license agreement, the process ends.
  5. If prompted, select the component:

    • For all App Visibility server components installed on the computer, the components are selected on the Features page and you must apply the feature pack or fix pack to them.
    • If one or more server components are not installed, you can select to install another component on the Features page.
      For instructions about installing the new component, see Performing the App Visibility server installation.
    • If App Visibility server components are installed on separate computers, the portal and collector processes include the option to enable HA.
  6. (For portal or collector, upgrade to high-availability)

    • If you do not want to set up your environment for high availability, or if it is already set up for HA, skip this step.
    • If your environment is not set up for high availability, and you want to set up an HA environment, select Enable High Availability and enter the following values.

      Ensure that all port numbers are available.

      Option

      Description

      Current HA Node Information
      Node FQDN

      FQDN of the current computer on which you are upgrading the component

      The FQDN of the current computer is automatically entered; ensure that it is accessible from other components.

      Node Port

      HA control port of the current component

      The port is dedicated for communication between nodes.

      The default port is 8102 for the portal, 8202 for the collector.

      (For collector HA) Load balancing server that manages access to the collector
      Load Balancer Host Name Host name or IP address of the load balancing server that manages access to the collector
      Load Balancer Port Listening port of the load balancing server that manages access to the collector
      Alternate HA Node Information
      Node FQDN

      FQDN of the alternate component's computer

      Node Port

      HA control port of the alternate component

      The port is dedicated for communication between nodes.

      The default port is 8102 for the portal, 8202 for the collector.

      Database Port

      Listening port that is used by the alternate component's App Visibility database

      The default port is 8800.

  7. (For App Visibility collector or proxy) If you apply the fix pack the App Visibility collector or proxy on a computer that does not have the App Visibility portal installation, you can update the App Visibility portal connection information. After you update the information, click Test Connection to check communication with the portal, and then click Next.

    Option

    Description

    Portal Host Name or IP

    App Visibility portal host name or IP address

    If a load balancing server manages access to the portal, enter the host name or IP address of that load balancing server.

    The default value is the value from the original installation.

    Portal Port

    Listening port of the portal

    If a load balancing server manages access to the portal, enter the port number of that load balancing server.

    The default value is the value from the original installation.

  8. After the feature pack or fix pack is applied, a successful upgrade is indicated in the wizard.

    If the feature pack or fix pack is not successful applied, or if you want to confirm, click View Log to view the log files.

  9. Click Done to exit the wizard.

Troubleshooting the feature pack or fix pack application

  • If the feature pack or fix pack is successful applied, an indication is displayed in the command window.

  • If the feature pack or fix pack application fails, you must uninstall what has been installed before rerunning the process. For more information about the uninstall process, see Uninstalling the App Visibility server.

  • You can examine the App Visibility server log files are located in the following directories:

    • (Windows) %temp%\adopserver_install_log.txt
    • (Linux) /tmp/adopserver_install_log.txt

To verify the App Visibility server after applying the feature pack or fix pack

After the upgrade is complete, a successful upgrade is indicated in the wizard or on the command window. Use the following procedure to confirm or troubleshoot the upgrade of the server components. 

  1. Access the adopserver_install_log.txt file, which is located in the %temp% directory (Windows) or /tmp directory (Linux).
    Check for warnings or errors. If no error messages are present, the installation was successful.
  2. According to what you have upgraded, verify that the App Visibility server components are running.
    • (Windows) Run services.msc and verify that services are running:
      • BMC App Visibility Collector
      • BMC App Visibility Portal
      • BMC App Visibility PostgreSQL
      • BMC App Visibility Proxy
    • (Linux) Run the following commands to verify that the processes are running:

      ps -ea|grep adop_collectord
      ps -ea|grep adop_portald
      ps -ea|grep adop_apm_proxyd
      ps -ea|grep av_pgsqld
  3. Check for errors reported in the App Visibility log files in the following locations:
    • Windows
      • serverInstallationDirectory\collector\logs\collector.log
      • serverInstallationDirectory\portal\logs\portal.log
      • serverInstallationDirectory\apm-proxy\logs\apm-proxy.log
    • Linux
      • serverInstallationDirectory/collector/logs/collector.log
      • serverInstallationDirectory/portal/logs/portal.log
      • serverInstallationDirectory/apm-proxy/logs/apm-proxy.log
  4. Examine the portal status in the Components page of the TrueSight console.

Where to go from here

Step 4 Phase B Task 1 — Now that you have successfully installed the feature pack or fix pack on the App Visibility server, you must install it on the applicable App Visibility Agent.

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