Applying feature packs or fix packs on the administrator console

Where you are in the Applying feature packs or fix packs process

StepTask
1Prepare to apply the feature pack or fix pack
2Apply the feature pack or fix pack on the TrueSight Presentation Server
3Apply the feature pack or fix pack on Infrastructure Management — Phases A and B
Apply the feature pack or fix pack on Infrastructure Management  Phase C (You are here)
4Apply the feature pack or fix pack on App Visibility Manager

During the installation of the Infrastructure Management Server, an instance of the Administrator console is also installed. However, BMC recommends that you install an additional instance of the administrator console on a separate computer that does not have an installation of TrueSight Presentation Server or Infrastructure Management Server. 

You can download the installers for remote administration console through the TrueSight console. 

Warning

Although you can run multiple versions of the administrator console on the same computer, do not install more than one version of this console on any TrueSight Presentation Server or Infrastructure Management Server.

To download the Administrator console

  1. Log in to the TrueSight console. 
  2. In the navigation pane, expand Configuration and select Managed Devices.
  3. Select the Infrastructure Management Server from where you want to download the software.
  4. Click the action menu and select Launch Downloads console

    The Downloads console opens in a new browser tab.
  5.  From the Infrastructure Management Administrator Console Software table, select the applicable administrator console installation utility depending on the operating system, and save the file to the computer on which you want to install the software.

To install the Administrator console on Microsoft Windows using the wizard

  1. Extract the downloaded file to the computer where you want to install the Administrator console. 
  2. Open the install.cmd file with the Run as administrator option.
  3. Review the Welcome page, and click Next.

  4. Read the license agreement, agree to the terms, and click Next.

  5. Retain or change the default installation directory:

    • (Windows) C:\Program Files\BMC Software\TrueSight

    • (Linux) /opt/bmc/TrueSight

  6. Review the installation details, and click Install.

  7. If the Infrastructure Management Server is running on an IPv6 configuration, you must enable remote administrator console login.

     Click here to see the steps.
    1. Add the entry for the IP address or hostname of the Infrastructure Management Server host in the pw\custom\conf\pronet.conf file:

      pronet.rmi.server.hostname=<hostname>.ipv6.<abc>.com 
      or 
      pronet.rmi.server.hostname=[<IPv6 address>]
    2. Restart the Infrastructure Management Server.
    3. Restart the Presentation Server.
  8. Start the Infrastructure Management Administrator Console.

    1. From the Start menu, select Programs > Infrastructure Management > Infrastructure Management Admin x.x, where x.x indicates the version number.
    2. Type the following details, and click OK:

      • Name or IP address of the Infrastructure Management Server to which you want to connect.
      • Name of the user account to access Infrastructure Management Server. The default user name is admin.
      • Password for the user account. The default password is admin12345.

      • Connection type for the administrator console to connect with the Infrastructure Management Server. The direct connection uses port 1099 and 12128. 

        A firewall might exist between the computer and the Infrastructure Management Server in the data center. Sometimes, the firewall allows only port 80 and does not allow port 1099 and 12128. 

      On successful validation, the administrator console is displayed.

  1.  If you attempt to view online Help from the administrator console, you are first prompted to update TrustedSite registration to open the Help page as a TrustedSite zone. After you update the registration, you must subsequently refresh the page to view the online Help pages from the registered TrustedSite zone.

Updating non-default Impact Admin Server and RMI port number on Windows

If you have specified a non-default Impact Admin Server and RMI port during or after the Infrastructure Management Server installation, the administrator console does not connect remotely.

To use the administrator console remotely, update the non-default Impact Admin Server and RMI port information in the following files:

  1. <Remote Admin Installation Directory>\Infrastructure Management Admin\admin\etc\ix.properties

    # The JServer port on which IX will be communicating for authentication and authorization purpose. 
    # IX also uses this port for fetching certain configuration-related data 
    jserver_comm_port=<Port number on which TrueSight Infrastructure Management Server Impact Admin Server is running>
  2. <Remote Admin Installation Directory>\Infrastructure Management Admin\admin\pronto\conf\pronet.conf

    # Port Number used by RmiRegistry 
    pronet.rmi.port=<Port number on which TrueSight Infrastructure Management Server RMIRegistry is running>

To install the Administrator console on Linux using the wizard

This topic provides information about installing and starting the Infrastructure Management Administrator console on Linux. BMC recommends that you use MobaXterm as the UI to install on Linux computers.

  1. Extract the downloaded file to the computer where you want to install the Administrator console. 
  2. Set the DISPLAY environment variable to ensure that the wizard-based installer launches the screens appropriately.
    export DISPLAY=<IP address of the host computer>:0.0

  3. Apply executable rights to all the installation files by running the following command: 

    chmod -R 755 installationDirectoryFolderName 

    where installationDirectoryFolderName is the name of the folder that contains all the installation files.

    Example, chmod -R 755 Disk1

  4. Open the install.sh file with the Run as administrator option.
  5. Review the Welcome page and click Next.
  6. Retain or change the default directory and click Next.

  7. Review the installation details and click Install.

  8. If the Infrastructure Management Server is running on an IPv6 configuration, you must enable remote administrator console login.

     Click here to see the steps.
    1. Add the entry for the IP address or hostname of the Infrastructure Management Server host in the pw/custom/conf/pronet.conf file:
      pronet.rmi.server.hostname=<hostname>.ipv6.<abc>.com 
      or 
      pronet.rmi.server.hostname=[<IPv6 address>]
    2. Restart the Infrastructure Management Server.
    3. Restart the Presentation Server.
  9. Start the Infrastructure Management Administrator console.

    1. Run the following commands:
      cd
       installationDirectory/pronto/bin/
      ./pw admin
    2. Type the following details, and click OK:

      • Name or IP address of the Infrastructure Management Server to which you want to connect.
      • Name of the user account to access Infrastructure Management Server. The default user name is admin.
      • Password for the user account. The default password is admin12345.

      • Connection type for the administrator console to connect with the Infrastructure Management Server. The direct connection uses port 1099 and 12128.

      On successful validation, the Administrator console is displayed.

Updating non-default Impact Admin Server and RMI port number on Linux

If you have specified a non-default Impact Admin Server and RMI port during or after the TrueSight Infrastructure Management Server installation, the administrator console does not connect remotely.

To use the administrator console remotely, update the non-default Impact Admin Server and RMI port information in the following files:

  1. <Remote Admin Installation Directory>/Infrastructure Management Admin/admin/etc/ix.properties

    # The JServer port on which IX will be communicating for authentication and authorization purpose.
    # IX also uses this port for fetching certain configuration-related data
    jserver_comm_port=<Port number on which TrueSight Infrastructure Management Server Impact Admin Server is running>
  2. <Remote Admin Installation Directory>/Infrastructure Management Admin/admin/pronto/conf/pronet.conf

    # Port Number used by RmiRegistry
    pronet.rmi.port=<Port number on which TrueSight Infrastructure Management Server RMIRegistry is running>

Installing multiple administrator consoles

Administrator consoles from different versions of Infrastructure Management releases can be installed and used on the same computer. During installation, Infrastructure Management checks for existing installations of the Administrator console. If an earlier version of the Administrator console is available on the computer, Infrastructure Management displays the following message:

Infrastructure Management Admin is already installed on the system. This installation will be a fresh installation and will not upgrade the previous Admin. 

All installations of Administrator console are treated as fresh installations. After the installation is complete, you can use the earlier and new installations to access the corresponding TrueSight Infrastructure Management Servers.

To install the Administration console on Microsoft Windows silently

  1. Extract the downloaded file to the computer where you want to install the administrator console. 

  2. Customize the bmc_tsim_admin_install.options file as required.

  3. Open the command prompt with the Run as administrator option. 
  4. Navigate to the install.cmd file, which is available in the extracted folder.
  5. Run the following command to install an Administration Console on the local computer by using the bmc_tsim_admin_install.options file:

    install.cmd -i silent -DOPTIONS_FILE="<fullyQualifiedPath>\bmc_tsim_admin_install.options"

    where fullyQualifiedPath indicates the complete path where you have saved the bmc_tsim_admin_install.options file. If the fullyQualifiedPath parameter contains a space in it, the path must be enclosed within double quotes.

    Example

    install.cmd -i silent -DOPTIONS_FILE="C:\Program Files\Agent Installation\bmc_tsim_admin_install.options"

    The installation progress is not displayed on the console. However, installation occurs in the background. The installation progress is logged in a temporary folder. 

  6. Go to Start > Run, enter %temp% in the Open box, and see the tsim_admin_install.log file.

To install the Administration console on Linux silently 

  1. Extract the downloaded file to the computer where you want to install the Administrator console. 
  2. Customize the bmc_tsim_admin_install.options file as required.
  3. Open the command prompt with the Run as administrator option. 
  4. Navigate to the install.sh file, which is available in the extracted folder.
  5. Run the following command to install an Administration Console on the local computer by using the bmc_tsim_admin_install.options file:

    ./install.sh -i silent -DOPTIONS_FILE="<fullyQualifiedPath>/bmc_tsim_admin_install.options"

    where fullyQualifiedPath indicates the complete path where you have saved the bmc_tsim_admin_install.options file. If the fullyQualifiedPath parameter contains a space in it, the path must be enclosed within double quotes.

    Example

    ./install.sh -i silent -DOPTIONS_FILE="/temp directory/bmc_tsim_admin_install.options"

    The installation progress is not displayed on the console. However, installation occurs in the background. The installation progress is logged in a temporary folder.  

  6. Open /tmp or /var/tmp and view the tsim_admin_install.log file.

Where to go from here

Now that you have successfully installed the feature pack or fix pack on Infrastructure Management, install it on the other TrueSight Operations Management components. For instructions, see Applying feature packs or fix packs.

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Comments

  1. Charles Kelley

    The documentation here states both:

    During the installation of the Infrastructure Management Server, an instance of the Administrator console is also installed. However, BMC recommends that you install an additional instance of the administrator console on a separate computer that does not have an installation of TrueSight Presentation Server or Infrastructure Management Server.

    As well as:

    Although you can run multiple versions of the administrator console on the same computer, do not install more than one version of this console on any TrueSight Presentation Server or Infrastructure Management Server.

    HOWEVER: The installation instructions for installing FP3 link to this page - https://docs.bmc.com/docs/TSOperations/110/11-0-00-003-fix-pack-3-833546319.html#id-11.0.00.003:FixPack3-Installingthefixpack -> https://docs.bmc.com/docs/TSOperations/110/applying-feature-packs-or-fix-packs-777746795.html . This can give the insinuation that when upgrading to FP3 on the TSIM Server, that the Admin console on the TSIM Server itself, else why would the FP3 install instructions link to these steps. The docs should be clear that when FP3 is installed to the TSIM Server itself, that the local Admin console that already exists with it is taken care of/upgraded, and a separate install/upgrade of the Admin console on the TSIM Server does not need to be done.

    If the installation of the Admin console is done on the TSIM Server, this changes the %BMC_PROACTIVENET_HOME% variable, and breaks various aspects of the TSIM Server.

    Dec 12, 2018 10:59