System requirements

This topic provides information about the minimum requirements and supported resources for installing the TrueSight IT Data Analytics (or IT Data Analytics) product:

Hardware requirements

The following table lists the minimum hardware requirements:


Operating systems (64-bit)

Microsoft Windows
  • Windows Server 2008 R2
  • Windows Server 2012 
  • Windows Server 2012 R2 
  • Windows Server 2016 
  • Red Hat Enterprise Linux versions 6.7, 6.8, 6.9, 7.2, 7.3 and 7.4
  • SUSE Linux Enterprise Server 11, 11 SP4, 12, 12.2
  • Oracle Linux Server 6.8, 7.3
The preceding list is applicable for the product, the target hosts where data resides, and for the standalone Collection Agent that you might install on the target hosts.
CPU and memory

2 CPUs and 4 GB RAM  

Note: 2 CPUs and 4 GB RAM would be required if you are doing a proof-of-concept. In a production environment, the minimum requirement would be 8 CPUs and 16 GB RAM for handling a 50-100 GB volume of data per day and up to four users

Disk space    

IT Data Analytics

For installation

20 GB for installing IT Data Analytics in a single-server deployment. This value includes the amount of space required for some IT Data Analytics application log files that are expected to grow over time. Additionally, this value includes 15 GB required for ensuring data guarantee for the Collection Station component.

Note: If you are operating in a multiple-server deployment, you require 15 GB disk space for every new Collection Station added in your environment.

For indexing data

Example: Disk space required for indexing 20 GB data per day with a default retention period of 7 days is 202 GB. This value includes the amount of disk space required for installing the product.

Note: The preceding disk space sizes are for reference purposes only. While calculating the disk space, it is recommended that you add a buffer of 20% to the total size that you arrive at based on the preceding estimates.
Standalone Collection Agent
For installation

2 GB for installing the standalone Collection Agent.

This value includes the amount of space required for some IT Data Analytics application log files.

Software requirements

The following table lists the minimum software requirements:


For more information about ports, see Communication ports and protocols.

Web browsers
  • Mozilla Firefox (latest)
  • Google Chrome (latest)
  • Safari on Mac OS -10.x
  • Internet Explorer 11

Screen resolution

(to view the Console)


Java Runtime Environment (JRE)

(for running CLIs)

Version 1.8.0_102

Supported integrations

The following table lists information about integrations supported with other BMC products:

ProductsSupported versions



ProactiveNet remote cells
TrueSight Operations Management

TrueSight Presentation Server

TrueSight Infrastructure Management11.0.00, 10.7.00, 10.5.00
TrueSight Infrastructure Management remote cells


(This is relevant only if you are using PATROL for IT Data Analytics for configuring the Collection Agent. For more information, see Agent types.)

11.0.00, 10.7.00, 10.5.00

Remedy Action Request System
Remedy AR Server9.1.x, 9.0.x

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  1. Churchill Chan

    Why the version 11.0 still support SUSE Linux Enterprise Server 11, 11 SP4, 12, 12.2 but only discontinued support SUSE Linux Enterprise Server 11 SP 2 ???

    May 29, 2018 09:50
    1. Harihara Subramanian

      Hi Churchill Chan,

      Though it should work, our internal QA has not qualified it on SP2. Therefore, it was not documented at that time.

      However, we don't claim support for any OS version that the vendor has stopped supporting.



      Feb 27, 2019 12:57