Authenticating users with Remedy Single Sign-On or IT Data Analytics

You can manage user authentication by using:

• Remedy Single Sign-On
• TrueSight IT Data Analytics

As a part of this process, you can manage users and user groups by using Remedy Single Sign-On or TrueSight IT Data Analytics. You can assign roles only via TrueSight IT Data Analytics.

Remedy Single Sign-On for TrueSight IT Data Analytics supports the following authentication types:

• Local
• SAML v2
• LDAP/AD

The following sections help you understand the different ways of managing user authentication in TrueSight IT Data Analytics.

Role and user group association

Users in TrueSight IT Data Analytics are given access to the product features based on their roles. TrueSight IT Data Analytics provides three kinds of roles – Super Admin, App Admin, and Troubleshooter. Based on these roles, feature-level access is provided to users. For more information, see Roles and permissions.

Roles can be associated with user groups only. If you want to assign a particular role to the user, you need to ensure that the user is part of the user group that in turn is associated with the desired role. Therefore, role and user group associations form the basis of governing user authentication in TrueSight IT Data Analytics. You can manage role and user group associations from the Administration > Roles page.

Managing users and user groups with Remedy Single Sign-On

The following table provides the default users (along with their default credentials), user groups, and roles created.

Managing users and user groups with IT Data Analytics

If you do not configure Remedy Single Sign-On, default users and user groups are automatically created on TrueSight IT Data Analytics. Additionally, the default users groups are automatically assigned to the default roles. You can create custom users, but you need to make sure that you assign these users to the user groups available. If you create custom user groups, you need to make sure that these user groups are assigned to the correct roles. For more information, see Managing roles.

The following table provides the default users (along with their default credentials), user groups, and roles created.

Additional details for SAMLv2 authentication

Note the following for TrueSight IT Data Analytics:

• External configurations will not work in TrueSight IT Data Analytics integrated with SAMLv2.
• CLI commands and API calls should use  the default " * " tenant admin user for authentication. A user of SAML tenant will not be able to run CLI commands and API.

For more information about setting up SAMLv2 authentication in Remedy Single Sign-On, see Setting up SAMLv2 authentication in Remedy SSO .

Additional details for LDAP authentication.

You need to enable chaining and add local authentication for a tenant created for LDAP server. For more more information about setting up LDAP in RSSO, see Setting up LDAP or Active Directory users in Remedy SSO .

To configure local authentication for use with TrueSight IT Data Analytics

Add local authentication if your system includes integration with TrueSight IT Data Analytics.

1. In the left navigation pane of the Add Realm or Edit Realm page, click Authentication.

2. Click Enable Chaining Mode.
3. By the List of Authentications, click Add Authentication.
4. Select LOCAL from the Authentication Type list.
5. Click Save to save the authentication type, and Save to save the chain of authentication.