Use cases for centralized service models

This section gives an overview of use cases for centralized service models:

Use case for a discrete service model

Calbro Systems is a telephone service provider that provides both landline services and cell phone services in a small rural town. Calbro Systems requires a service model that spans a large number of CIs. The needs of Calbro Systems can be met by a single BMC TrueSight Infrastructure Management Server that can accommodate a service model containing a large number of CIs and a Publishing Server that can publish these CIs. Such a service model allows Calbro Systems to perform the following tasks:

• View and query its services from a central system (Central Server) which is used as a single point of navigation for the operational user interfaces.
• Identify the root cause of an impact to a business service by using root cause analysis on the Child Server.

Use case for a distributed service model

Calbro Systems is a telephone service provider that provides both landline services and GPRS phone services. Calbro Systems requires a service model that spans a large number of CIs. At present, a single BMC TrueSight Infrastructure Management Server can only accommodate a service model that contains a limited number of CIs and the Publishing Server can publish only few CIs at a time. 

To build and manage a large number of CIs, Calbro Systems must be able to perform the following tasks:

• Split a service model across multiple BMC TrueSight Infrastructure Management Servers.
• Have a way to view and query the service model from the central system (Central Server) which is used as a single point of navigation for the operational user interfaces.
• View the impact to business services across multiple BMC TrueSight Infrastructure Management Servers.
• Identify which top-level CI belongs to which BMC TrueSight Infrastructure Management Server.
• Identify the root cause of an impact to a business service by using root cause analysis across multiple BMC TrueSight Infrastructure Management Servers.

To achieve these objectives, Calbro Systems needs to create a distributed service model.

To perform probable cause analysis on the impacted event, logon to the TrueSight console and perform Probable cause analysis for that particular event. For more information, see Performing probable cause analysis on an event from the TrueSight console