Technical bulletin — Impact of Adobe Flash end of life on BMC Impact Model Designer

Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. The BMC Impact Model Designer (IMD) is one of the Flash-based capabilities in TrueSight Infrastructure Management affected due to Flash end-of-life effective January 12, 2020. Due to this impact, you will not be able to use IMD for administering service models in your environment. Use the following information for learning about the alternative mechanisms:

What is the replacement for the Flash-based IMD?

We recommend you to use BMC Configuration Management Database (CMDB) to administer service models and manage the configuration items (CIs) that represent your IT environment. For details, see Configuring service models using CMDB forms.

What is the minimum CMDB version that I would need to achieve the IMD abilities in the HTML-based CMDB Explorer?

The minimum version required is 19.02. For details, see Impact Model Designer capabilities available in the BMC CMDB Explorer.

Can I directly access a CMDB form to manage component and relationship attributes if I don't have the minimum CMDB version?

Yes, you can directly access the form using the following form URL:

    • <midTierServer> is the name of the webserver where the BMC Remedy Mid Tier is installed
    • <port> is the port number of the webserver where the BMC Remedy Mid Tier is installed. The default port is 8080
    • <ARServer> is the name of the Action Request server
    • classNameSpace is the namespace of the class to which the component or relationship attribute belongs
    • formClassName is the name of the class to which the component or relationship attribute belongs

Where can I learn more about attribute mappings between IMD and CMDB forms?

For details, see CI attribute mappings between IMD and BMC CMDB form.

How can I continue to administer the service models using the Flash-based IMD?

You can review the alternative information mentioned in the table below:

Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to Open link .

BMC Software provides Limited Support for Adobe Flash-based capabilities in BMC products when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Adobe Enterprise Enablement for legacy browser versions


The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    Example AllowListPattern configuration






    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide Open link .

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.
  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to Open link .

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser versionVendor support
Microsoft Internet Explorer 11 Open link
Mozilla Firefox 83 Open link
Google Chrome 86 Open link

Where can I find the documentation for the Flash-based IMD?

If you are going to continue using Flash-based IMD, see Administering Service Models using IMD.

Was this page helpful? Yes No Submitting... Thank you