Integrating with BMC Remedy ITSM

Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model.

For more information, see the Remedy ITSM documentation .

Configuring the BMC Remedy ITSM integration

Do the following:

  1. Open the TrueSight console.
  2. Click Administration > Integrations.

  3. Under Remedy ITSM, BMC Helix ITSM and BMC CMDB Integrations, click the Configure TrueSight Presentation Server with ITSM Change Management menu and then click Edit.
  4. On the Change Management Integration page, do the following:
    1. Add the following information:
      • CMDB user name and password
      • UDDI host name
      • CMDB UDDI port number, user name, and password
    2. Select the HTTP or HTTPS protocol for the mid-tier server.'
    3. Select Activate Integration. If you do not want to active the integration at this time, you can do it later.
  5. Click Save.
    You can see the integration added on the Change Management Integration page.


Verifying the integration

Do the following to verify the integration:

  1. On the Service Resolution Integrations page, navigate to the BMC Service Resolution or Helix Remedyforce tab depending on the integration that you want to verify.
  2. Click the integration action menu and click Verify on <TrueSight Infrastructure Management name>. The validation page opens.
  3. Click Quick Check to view the integration status.
  4. If there are any errors, click the Click here to see the resolution test errors link to troubleshoot the errors.


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