Integrating with BMC Helix ITSM

The BMC Service Resolution solution detects and registers infrastructure incidents and application/service-aware incidents to proactively inform you of issues in the IT environment. For example, when a server is not responding, the Payroll Application is impacted or the Consumer Banking Service is slowing down.

The integration of TrueSight Infrastructure Management with BMC Service Resolution enables TrueSight Infrastructure Management to create incidents in Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and Remedy Service Desk.

For detailed information about installing, configuring, and using this solution, see the BMC Service Resolution documentation Open link .

For information about BMC Service Resolution Levels, see  BMC Service Resolution Levels. Open link .

The following diagram shows the technical architecture of this integration:

TrueSight to Helix Ticketing integration

Configuring the integration

To configure the integration, configure the TrueSight environment.

For troubleshooting information, see  the BMC Service Resolution documentation Open link .

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