Integrating with BMC Helix CMDB

The BMC Helix ITSM suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model.

For more information, see the BMC Helix ITSM documentation .

The integration between TrueSight Operations Management and BMC Helix CMDB has the following benefits::

  • Provides more effective probable cause analysis—TrueSight Infrastructure Management leverages the service relationship information from the configuration items (CIs) in Atrium CMDB for the service model components that you are monitoring in TrueSight Infrastructure Management to produce better results for probable cause analysis. 
  • Keeps the service model components of TrueSight Infrastructure Management synchronized with the service model components stored in the Atrium CMDB—By default, Atrium CMDB automatically publishes service model components to the cell. 
  • Faster deployment of Infrastructure Management—Instead of manually configuring CIs in TrueSight Infrastructure Management, you can import CIs from Atrium CMDB to define the components for monitoring.

The following figure depicts the technical architecture of this integration:

TrueSight to Helix CMDB integration

Configuring the integration

Complete the following tasks to integrate with BMC Helix CMDB:

  1. Configure the Helix environment.
  2. Configure the TrueSight environment.

For troubleshooting information, see Troubleshooting BMC Publishing Server.

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