Generating infrastructure reports

The Reports page presents extensive information about creating, editing, deleting, copying, and changing the email based on the assigned access privileges for various report types. You can query the reports by using filter options to view the applicable reports. Some of the report types also have default reports.

Do the following to open the Reports page:

  1. Log in to the TrueSight console, and select Infrastructure Reports.
    A list of the Infrastructure Management servers that are added as components to the Presentation Server, their versions and connection status are displayed.
  2. From the Actions menu of an Infrastructure Management server, select View. 
    The Reports page displays all the infrastructure reports associated with the selected Infrastructure Management server. 

In the initial display on the Reports page, the defined reports are listed in tabular form. The following table lists the columns of report attributes that appear for each report.

Report information on the Reports page



Report Type

Reports are generated based on the selected report type, for example, Administrative, General, or SLO.


Displays a list of report generation frequencies; Daily, Weekly, and Monthly at which the report is generated


Displays a list of schedules; Business Hours and 24x7 based on which the report is generated. For example, schedule 24x7, considers data collected throughout the day for the entire week (including Saturday and Sunday). The schedule displayed in the report listing depends on the individual schedules of the components that make up the report. For example, if a report based on Service Level Objectives (SLOs) is made up of more than one SLO, the schedule is displayed as Mixed. Each SLO can have a different schedule. When the schedule is not applicable, a hyphen is shown.


Name of the report owner

Report Title

Title of the report


Report category


Displays one of the following report status:

  • Enabled
  • Disabled

Report guidelines

  • Default reports cannot be restored if they are deleted. Infrastructure Management recommends that default reports must not be deleted from the system. 
  • Asset reports do not track changes made to the Monitor Wizard based monitors. In case attributes associated with a monitor created through Monitor Wizard are changed after asset report creation, the asset report continues to report on the original attributes. 
  • Raw data is archived after eight days. To generate reports based raw data for longer periods, change the archive settings by using pw commands (pw log period).


    Increasing the archive period has performance impacts and is not recommended. Infrastructure Management recommends using rate data for generating reports for longer periods.

  • Infrastructure Management does not support use of special characters for subtransaction names. In case any of the reports includes web transaction monitors with special characters in the subtransaction names, the report is not generated.

    For non-restricted users, the following reports are listed on the Reports page:

    • All public reports (irrespective of who created the report) 
    • All reports that are shared with the user group (irrespective of who created the report) 
    • Any private report created by a user
  • All the reports display the date and time zone when the report was generated by the report owner. Time zone displayed on the report is the time zone of the report owner (user who generated the report).
    When user, other than report owner, access the report, it displays the time zone of the report owner when the report was actually generated.
    For example:
    If a user in IST time zone access the report, which was created in PST time zone, the report displays the PST time zone. However, all the new reports generated by the current user, display the IST time zone.
  • Frequency based report generation schedulers always run as per the server time zone.

Troubleshooting when a blank Infrastructure reports page is displayed

  1. Navigate to the <TrueSight Infrastructure Management_SERVER>/pw/tomcat/conf file.
  2. Back up the web.xml file.
  3. Remove the following tag:


    Removing the following tag can result into HSTS Missing From HTTPS / Strict-Transport-Security vulnerability.

    <!--Click Jack and HSTS Check Filter DRTSA-473
  4. Save and restart the TrueSight Infrastructure Management server.

Report options and procedures

You can perform the following operations: 

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