Viewing events by device in the operator console

When Infrastructure Management discovers an issue with a device, the monitor setup for that device activates an event triggered by the specific conditions set up for that device (sometimes also called the Monitored Resource). A monitored resource does not generate an event unless the event conditions are specified in the Event Profile. The Event Profile consists of Event Thresholds (to generate an event) and Event Rules (to send event notifications). The Infrastructure Management administrator sets event profiles. Default settings are also available in Infrastructure Management for automatic configuration.

The All Devices screen, the out-of-box default screen displayed on Event View, displays information about the events that were issued for all devices that Infrastructure Management is monitoring, providing a quick view of the overall health of the system. This screen also displays all the events generated by PATROL Agent and sent to cell through Integration Service.


The display on this screen in Grid view differs, depending on the configuration of display-whetherwith counts or with severity icons (see Customizing the display of the event list in the operator console). The following table summarizes the available options on the All Devices screen.

The counts displayed in the Grid view include intelligent events and the PATROL Agent events that are associated with a device (device-associated events).

From the All Devices screen under Event View, you can view the device hierarchy by clicking Show Hierarchy. You can expand the physical host node to see the virtual computers running in the system.

Hierarchical view is the default view only if there are devices in the system that can be displayed in a hierarchy. The number of records for a particular page displayed at the bottom right corner in this view considers only the parent devices and does not consider the child devicesunderit. You can switch between hierarchical or flat view. If no virtual solution is configured then flat view is the default view.

Columns of event information on the All Devices screen


Provides additional information about the monitor. The supported icons are as follows:

  • —Indicates that the device is marked for delete, and it will be deleted in 7 days' time
  • —Indicates that the events originating from the device are blacked out
Device Name

Information about the associated device

When you bring the mouse over the device name, the following details are displayed astooltip:

  • Device Name
  • IP address
  • Device Description or OS Name.
  • Multiple IPaddress(displayed only for CMDB devices that have multiple IP addresses)

Displays the total number of active and inactive BMC PATROL Agents and Integration Service attached to the device. A green plugged icon indicates that the agent or integration service is active, and a red unplugged icon indicates that the agent or integration service is inactive.

The tooltip of a cell displays the following information:

  • Name of the active and inactive BMC PATROL Agents and Integration Service with their version numbers
  • Operating system name

Clicking the tooltip displays the Agent Status page. For information about the Agent Status page, see Viewing Infrastructure Management and PATROL agent statuses.

TypeDisplays the type of device (for example, server or web server).

Numbers of events by severity *

  • Critical
  • Major
  • Minor
  • Predictive
  • Warning
  • Information
  • Abnormal
  • Closed

The severity is displayed as an icon.

Number of events for each severity
The color indicates the severity of the events.

Events by type *

  • User Transactions
  • Application
  • Network
  • System
  • Database
  • Other
Events of each type. Both icon and color represent event severity. When you place your mouse over this column, the numbers of events of each severity is displayed.
ToolsAdditional tools for more information about the event, including options to view graphs, set thresholds, and view diagnostics under Device at a Glance
* Events are displayed with either number of events or severity icons, depending on user configuration. For more information, see Viewing abnormalities in the operator console.

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