Troubleshooting startup problems due to port conflicts

When you start or restart the Infrastructure Management server or remote Integration Service, the configured ports are checked to verify that they are available. In case of conflicts, the Infrastructure Management server or remote Integration Service start-up process is aborted.

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pw system portcheck

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Infrastructure Management server

The port availability check is performed when you restart the Infrastructure Management server through any of the following methods:

  • Using the pw sys start command.
  • Using Microsoft Windows services.
  • Restarting the Infrastructure Management server host computer.

Any port conflicts are logged in the log file portsCheck.log located in the InstalledDirectory\TrueSight\pw\pronto\logs directory.

If you use the pw sys start command to restart the Infrastructure Management server, port conflicts, if any, are displayed on the command-line interface.

The following ports are checked for their availability:

ComponentDefault port number
Tomcat Apache server8080
SAP SQL Anywhere database server2638
Integration Service (Agent controller)12124
Integration Service (PATROL Agent)3183
Rate15000
JServer Event Server9149

Log Server

12141
JMS8093
JNDI1100
Agent Controller12123
High-availability10590
11590

During installation, if you specified a custom port for any component, that port is checked instead of the default port.

To manually check for port conflicts

Run the pw sys portcheck command. For details, see pw system portcheck.

Remote Integration Service

The port availability check is performed when you restart the remote Integration Service through any of the following methods:

  • Using the pw IS start command on UNIX.
  • Using Microsoft Windows services.
  • Restarting the remote Integration Service from the TrueSight console.
  • Restarting the remote Integration Service host computer.

Any port conflicts are logged in the log file IS_portCheck.log located in the InstalledDirectory\TSIMAgent\Agent\pronto\logs directory.

The following ports are checked for their availability:

ComponentDefault port number
Integration Service (Agent controller)12124
Integration Service (PATROL Agent)3183

During installation, if you specified a custom port for the remote Integration Service, that port is checked instead of the default port.

Configuration of HPOV or Tivoli adapters for TrueSight Infrastructure Management high-availability environment

In a high-availability environment where HPOV or Tivoli adapters are configured, after the TrueSight Infrastructure Managementfails over, the remote Integration Service cannot restart because of a port conflict. To avoid this, start the saadapter process on a port other than 3183. Do the following:

  1. Log in to the computer where you have installed TrueSight Infrastructure Management, and stop the default pproxy and saadapter services.
  2. Navigate to the  <installation_directory>\BMC Software\BPPMAgent\Agent\pproxy\PNS\bin directory, and take a backup of the pproxsrv.exe file.
  3. Open the command prompt and navigate to the <installation_directory>\BMC Software\BPPMAgent\Agent\pproxy\PNS\bin directory.
  4. Run the following command:
    pproxsrv4182.exe -install -p 4182
  5. Run the following commands over the pproxcli to configure the saadapter port:
    cd install dir\BMC Software\BPPMAgent\Agent\pproxy\PNS\bin
    pproxcli
    /connect -host localhost -port 4182 -username admin -password admin
    /PATROL/config/setProfileAttribute -profile _SA_DEFAULT_ -port 4183
    /PATROL/config/commit
  6. In the Services window, restart the pproxsrv4182.exe service, and start the default pproxy service.
  7. Configure the HPOV and Tivoli adapters.
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