Troubleshooting remote action policy issues

The remote action policy fails to run on the agents and displays the following error message:

Error code 99:

Error Message: Invalid user specified. Please check the entry in mcell.dir.

Probable cause:

The remote action policy fails to run on the agents as the impact administrator server (ias) user credentials fetched from the JServer process were blank.

Resolution:

Do the following to update the ias user credentials in the credential_repository.xml file:

1. Log in to the Infrastructure Management server administrator console.
2. From the Tools menu, select Remote Actions > Remote Actions.
3. Set the following property to True:
   Use Stored Login Credentials=True
4. Go the <Infrastructure Management Installation Directory>\pw\pronto\conf directory.

5. Open the credential_repository.xml the file, and ensure that the userid for the ias_user group is set to bppmws_internal. If the userid is not set bppmws_internal, run the following command to add a credential record:

   iadmin -acr userorgroup=ias_user:credentialId=bppmws_internal

   To know more details about adding credential records, see Managing-credential-records-for-applications-on-remote-systems.

6. Restart the Infrastructure Management server.