Troubleshooting ITSM version 9.1.04 or later when Publishing fails

From the Atrium CMDB server, copy the following jar files and zip them as pserver.zip

1. From the <InstallDirectory>\AtriumCore\cmdb\sdk64\bin directory, copy 
   
   • arapi91_build001.jar
   • arpluginsvr91_build001.jar
   • cmdbapi91.jar
2. From the <InstallDirectory>\AtriumCore\cmdb\plugins\noe directory, copy

• 
  
  • noeapi.jar
  • noeplugin.jar

Edit the pserver file and update the CMDB jar files as mentioned in the following steps:
Updating the pserver file on Linux

1. Copy the pserver file in the %BPPM_SERVER_HOME%/pw/server/bin directory to a backup location.
2. From the command line, run the pw p e pserver command to stop the pserver.
3. Edit the pserver file in the %BPPM_SERVER_HOME%/pw/server/bin directory.
4. Comment the following lines referring to the older jar files:
   • #PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/cmdbapi81.jar"
   • #PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arapi81.jar"
   • #PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arpluginsvr81.jar"
   • #PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/noeapi81.jar"
5. Update the following jar file references:
   • PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/cmdbapi91.jar"
   • PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arapi91_build003.jar"
   • PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arpluginsvr91_build003.jar"
   • PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/noeapi91.jar"
6. Navigate to the %BPPM_SERVER_HOME%/pw/cmdb/lib directory and extract the pserver.zip.
7. Change the permissions to 775 for the new files.
8. Run pw p s pserver command to start the pserver.

Updating the pserver file on Windows

1. Copy the pserver file in the %BPPM_SERVER_HOME%\pw\server\bin directory to a backup location.
2. From the command line, run the pw p e pserver command to stop the pserver.
3. Edit the pserver file in the %BPPM_SERVER_HOME%\pw\server\bin directory.
4. Comment the following lines referring to the older jar files:
   • rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arapi81.jar
   • rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arpluginsvr81.jar
   • rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\cmdbapi81.jar
   • rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\noeapi81.jar
5. Update the following jar file references:
   • set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arapi91_build003.jar
   • set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arpluginsvr91_build003.jar
   • set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\cmdbapi91.jar
   • set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\noeapi91.jar
   • Navigate to the %BPPM_SERVER_HOME%/pw/cmdb/lib directory and extract the pserver.zip.
6. Change the permissions to 775 for the new files.
7. Run pw p s pserver command to start the pserver.