Troubleshooting ITSM version 9.1.04 or later when Publishing fails
- From the Atrium CMDB server, copy the following jar files and zip them as
pserver.zip
- From the
<InstallDirectory>\AtriumCore\cmdb\sdk64\bin
directory, copyarapi91_build001.jar
arpluginsvr91_build001.jar
cmdbapi91.jar
- From the
<InstallDirectory>\AtriumCore\cmdb\plugins\noe
directory, copy
noeapi.jar
noeplugin.jar
- From the
- Log in to the Infrastructure Management server and extract the
pserver.zip
file under%BPPM_SERVER_HOME%/pw/cmdb/lib
directory. - Edit the pserver file and update the CMDB jar files as mentioned in the following steps:
Updating the pserver file on Linux- Copy the pserver file in the
%BPPM_SERVER_HOME%/pw/server/bin
directory to a backup location. - From the command line, run the
pw p e pserver
command to stop the pserver. - Edit the pserver file in the
%BPPM_SERVER_HOME%/pw/server/bin
directory. - Comment the following lines referring to the older jar files:
#PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/cmdbapi81.jar"
#PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arapi81.jar"
#PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arpluginsvr81.jar"
#PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/noeapi81.jar"
- Update the following jar file references:
PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/cmdbapi91.jar"
PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arapi91_build003.jar"
PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/arpluginsvr91_build003.jar"
PS_CP="$PS_CP:$ATRIUM_CMDB_HOME/noeapi91.jar"
- Navigate to the
%BPPM_SERVER_HOME%/pw/cmdb/lib
directory and extract thepserver.zip
. - Change the permissions to 775 for the new files.
- Run
pw p s pserver
command to start the pserver.
Updating the pserver file on WindowsCopy the pserver file in the
%BPPM_SERVER_HOME%\pw\server\bin
directory to a backup location.From the command line, run the
pw p e pserver
command to stop the pserver.Edit the pserver file in the
%BPPM_SERVER_HOME%\pw\server\bin
directory.Comment the following lines referring to the older jar files:
rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arapi81.jar
rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arpluginsvr81.jar
rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\cmdbapi81.jar
rem set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\noeapi81.jar
Update the following jar file references:
set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arapi91_build003.jar
set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\arpluginsvr91_build003.jar
set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\cmdbapi91.jar
set PS_CP=%PS_CP%;%ATRIUM_CMDB_HOME%\noeapi91.jar
Navigate to the
%BPPM_SERVER_HOME%/pw/cmdb/lib
directory and extract thepserver.zip
.
Change the permissions to 775 for the new files.
- Run
pw p s pserver
command to start the pserver.
- Copy the pserver file in the
- Restart Publishing server.
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