Resolving issues in data collection

If the BMC TM ART Adapter fails to transfer data from BMC TM ART to Infrastructure Management, perform the following troubleshooting actions:

1. Check whether the account that BMC TM ART uses is locked out. If necessary, unlock the account.
2. If BMC TM ART data is still not appearing in Infrastructure Management, restart the Infrastructure Management service.
3. Trigger auto-synchronization to update monitor instances in Infrastructure Management.