Integrating with BMC Service Resolution to integrate event management and the service desk

The BMC Service Resolution solution detects and registers infrastructure incidents and application/service-aware incidents to proactively inform you of issues in the IT environment. For example, when a server is not responding, the Payroll Application is impacted or the Consumer Banking Service is slowing down.

The integration of TrueSight Infrastructure Management with BMC Service Resolution enables TrueSight Infrastructure Management to create incidents in Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and Remedy Service Desk. 

For detailed information about installing, configuring, and using this solution, see the BMC Service Resolution 3.5 documentation.