Finding configuration items to view

Use the Find CI tool to locate a particular configuration item in a cell and view it in the Graph view of the Operations Console. The Graph view displays a graphical representation of the configuration items (CIs) in a service model. Use the Graph view to monitor events for published service models that represent your business services. 
A basic search lets you search for a specific CI based on name and class type. An advanced search lets you use a filter with defined parameters.

Note

If the user account that you are using to log on to the Operations Console has Read-Only permissions, the Find CI drawer is not displayed in the navigation pane.

To perform a basic search for a configuration item

  1. In the Navigation pane, click Find CI.
  2. In the Basic tab, enter all or part of the name of the component that you want to search for.
  3. From the Class list, select a component type, such as Computer System, application service, database, and so on. If you select Base Element, all service CIs for all classes are returned.

    Note

    If you leave Name contains or Class blank, the search could take a long time, depending on the number of CIs. Also, the results list could be very long. You must refine the search by specifying values in one or both of these fields.

  4. To find only those CIs that propagate their priority to causal components, select Propagates Priority.

    These CIs are considered the important components for your business.
  5. Click Find.

    All components matching the search criteria appear in the results list at the bottom of the Find CI pane up to a maximum of 500. This number can be configured. For information, see Changing the maximum number of configuration items (CIs) in a folder.

    You can drag and drop a CI from the results list to a static folder that you create in the navigation tree in the Main drawer. For information about creating static folders, see Using event and component folders in the operator console.

To use an existing filter to perform an advanced search for a configuration item

  1. In the Navigation pane, click Find CI.
  2. In the Find CI drawer, click Advanced.
  3. From the Query list, select the filter that you want to use to perform the search.
    You can create filters in one of the following ways:
  4. Click Find.

    All components matching the search criteria appear in the results list at the bottom of the Find CI pane up to a maximum 500. This number can be configured. For information, see Changing the maximum number of configuration items (CIs) in a folder.

    You can drag and drop a CI from the results list to a static folder that you create in the navigation tree in the Main drawer. For information about creating static folders, see Using event and component folders in the operator console.

To create a new filter to perform an advanced search for a configuration item

  1. In the Navigation pane, click Find CI.
  2. In the Find CI drawer, click Advanced.
  3. Perform one of the following actions:
    • To use an existing filter to create a new filter, select the filter from the Query list and click Edit Queries.
      If you select an existing filter that contains blank entries, the Find CI search assumes that it is a template and automatically opens the CI Query Editor dialog box.
    • To create a new filter, click Edit Queries.
  4. In the CI Query Editor dialog box, select Create New Filter.
  5. (Optional) To make the filter available to all users who log on to the Operations Console, select Make Global (all users).
    An asterisk is placed next to the name of the query to indicate that it is global.
  6. From the Class list, select the type of component that you want to search for.
  7. If necessary, expand the query builder options by clicking the plus button next to the Class list.
  8. Begin building the parameters for your query by selecting the attributes for the class type that you selected.

    To display additional attributes, click the plus button next to the attribute name.

    Each new attribute that you add narrows and refines the search. The query searches for components with all the attributes that you specify, indicated by the AND before the attribute names.

    If you use the same attribute but specify different values, then the query searches for components with any but not all of the values that you specify, indicated by the OR before the attribute names.
  9. When you have finished building the filter, perform the following actions:
    • To save the filter, click Save and enter a name for the filter in the Enter Query Name dialog box.
    • To execute the search, click Find.

      All components matching the search criteria appear in the results list at the bottom of the Find CI pane, and the new filter is displayed in the Query list.

      You can drag and drop a CI from the results list to a static folder that you created in the navigation tree in the Main drawer.

      You can use the new filter to create a static folder of CI objects or a dynamic folder in the navigation tree.

      For information about creating static and dynamic folders, see Using event and component folders in the operator console.

To view all existing configuration items (CIs present on the Central Server and its Child Servers)

You can add CIs that are available on the Central Server to My Folders so that you have a centralized view of all existing CIs. To do this:

  1. In the Main drawer of the navigation pane, click My Folders.
  2. From the Navigation Menu at the top of the drawer, choose Add Folder> Component Folder.
  3. In the Add Component Folder dialog box, specify a name and a description for the folder in the Folder Name and Description text boxes.
  4. Select Static List of Objects from the Folder type list and CIs from Service Model from the Object type list.
  5. In the Find CIs to Display in the Available CIs List Below section, click Find.

    All existing CIs (CIs present on the Central Server as well as its Child Servers) are displayed in the Results box.
  6. Select the CIs that you want to add to My Folders and click the right arrow icon.

    The CIs are added under the folder you created. This folder is displayed under My Folders in the navigation tree.

To find custom slots in CIs

To find CI slots that are not available by default, perform the following steps. For example, if you want slots such as Manufacturer Name, Model, and Room to be displayed when finding CIs, you have to add these slots to the pronet.jserver.componentSlotsToRetain property in the \pw\pronto\conf\pronet.conf file.

  1. Edit the following property in the \pw\pronto\conf\pronet.conf file:

    pronet.jserver.componentSlotsToRetain=Description,Primordial,component_scope,mc_udid,Name,OwnerName,OwnerContact,ReadSecurity,WriteSecurity,DatasetId,InstanceId,status,sub_status,
    self_status,shadow_cells,maintenance_mode,manual_status,data_handle,HomeCell,sla_rollup_status,Priority,computed_priority,schedule_status,ShortDescription,sub_type,publish_env_id,
    root_causes,possible_causes,ActivityType,ApplicationInfrastructureType,ClusterType,PrimaryCapability,ServiceType,ConnectivityType,MediaType,OSType,SoftwareServerType,EnablerType,
    WANType,ApplicationType,ComponentAliases,mc_creation_time,HostName,ImpactCostPerSec,ImpactCostPerSecOut,DeviceID,Domain,isVirtual,PriorityWatchdog,
    impacting_open_event_max_sev,any_open_event_max_sev,any_event_max_sev,highest_pn_event_score,OTHER_event_max_sev,APPLICATION_event_max_sev,DATABASE_event_max_sev,NETWORK_event_max_sev,
    SYSTEM_event_max_sev,USER_TRANSACTIONS_event_max_sev,highest_pn_predicted_severity,pn_predict_to_occur_time,direct_events_count,Company,CollectionType,UsingOrganizationId,
    UsingOrganization,isTenant,PNReadAcl,PNWriteAcl,Type,SubType,VirtualSystemType,ManufacturerName,Model,Room
  2. Restart TrueSight Infrastructure Management server.

The Manufacturer Name, Model, and Room slots are added in the Edit Component Folder dialog box as shown in the following figure:

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