Configuring the Triage and Remediation solution
The Atrium Orchestrator integration is available in version 11.0.00.02 and later.
At a minimum, this integration requires BMC Atrium Orchestrator Platform 7.9 to be installed. Also, BMC Triage and Remediation Solution run book version 20.17.01 or earlier must be installed. This run book is deprecated from TrueSight Orchestration Content 20.18.01 onwards.
For more information, see the following links:
The Triage and Remediation Solution integrates the BMC Remedy IT Service Management (ITSM) and the Infrastructure Management systems, using BMC Atrium Orchestrator as the enabling technology. To implement the solution, complete the configuration tasks listed in the following table.
Configuration checklist for Triage and Remediation solution
|TrueSight Infrastructure Management||Configure the BMC TrueSight Infrastructure Management Server cell||To configure the BMC TrueSight Infrastructure Management Server cell|
|Configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adapters||To configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adapters|
|BMC Remedy ITSM||Configure group auto assignments in BMC Remedy ITSM||Configuring group auto assignments in BMC Remedy ITSM|
|Configure Remedy ITSM templates||Configuring BMC Remedy ITSM templates|
|BMC Atrium Orchestrator||Export and enable the required adapters||Configure the required adapters|
|Configure and deploy the required Operations Actions (OA) management modules||Configure and deploy the required OA management modules|
|Configure the Triage and Remediation module||Configuring the Triage and Remediation module|
|Configure the Credentials Store module||Configuring the Credential Store|