Configuring the Triage and Remediation solution

Supported versions

The Atrium Orchestrator integration is available in version 11.0.00.02 and later.

At a minimum, this integration requires BMC Atrium Orchestrator Platform 7.9 to be installed. Also, BMC Triage and Remediation Solution run book version 20.17.01 or earlier must be installed. This run book is deprecated from TrueSight Orchestration Content 20.18.01 onwards.

For more information, see the following links:

  • Installing TrueSight Orchestration Platform
  • Installing the BMC Atrium Orchestrator Content

 


The Triage and Remediation Solution integrates the BMC Remedy IT Service Management (ITSM) and the Infrastructure Management systems, using BMC Atrium Orchestrator as the enabling technology. To implement the solution, complete the configuration tasks listed in the following table.

Note

Before performing the tasks on this page, ensure that you have installed the mandatory components that are described in Installing the Triage and Remediation solution in the deployment documentation.

Configuration checklist for Triage and Remediation solution

Product/ComponentTaskSee
TrueSight Infrastructure ManagementConfigure the BMC TrueSight Infrastructure Management Server cellTo configure the BMC TrueSight Infrastructure Management Server cell
Configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adaptersTo configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adapters
BMC Remedy ITSMConfigure group auto assignments in BMC Remedy ITSMConfiguring group auto assignments in BMC Remedy ITSM
Configure Remedy ITSM templatesConfiguring BMC Remedy ITSM templates
BMC Atrium OrchestratorExport and enable the required adaptersConfigure the required adapters
Configure and deploy the required Operations Actions (OA) management modulesConfigure and deploy the required OA management modules
Configure the Triage and Remediation moduleConfiguring the Triage and Remediation module
Configure the Credentials Store moduleConfiguring the Credential Store


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