Configuring e-mail settings to receive alerts

Review the e-mail settings on the server target computer to ensure that it is configured to receive e-mail alerts from TrueSight Infrastructure Management. If it is not, an error or warning message similar to the following is displayed: 

Warning: Infrastructure Management's e-mail alerts may not work with the current configuration 

If this message is displayed, perform the following procedure.

To configure e-mail settings to receive alerts from TrueSight Infrastructure Management

  1. Review the e-mail settings and make any necessary changes, as described in the table below: 

     E-mail settings required to receive alerts from Infrastructure Management

    SettingLocationParameter or property to changeCorrect format
    Administrator's e-mail address
    • Linux
      /usr/installationDirectory
      /etc/hosts/admin_user
    • Microsoft Windows
      installationDirectory\pw
      \etc\hosts\admin_user
    admin_userFully qualified e-mail address in the following format: user@company.com
    Sender's e-mail address
    • Linux
      /usr/installationDirectory
      /etc/hosts/ from_name
    • Microsoft Windows
      installationDirectory\pw
      \etc\hosts\from_name
    from_nameEither user or user@company.com, depending on the valid From address accepted by the SMTP server
    SMTP server hostname or IP address
    • Linux
      /usr/installationDirectory
      /custom/conf/pronet.conf
    • Microsoft Windows
      installationDirectory\pw
      \custom\conf\pronet.conf
    pronet.api.emailer.smtp.hostFully qualified server hostname or IP address reachable from the TrueSight Infrastructure Management Server host
    SMTP port
    • Linux
      /usr/installationDirectory
      /custom/conf/pronet.conf
    • Microsoft Windows
      installationDirectory\pw
      \custom\conf\pronet.conf
    pronet.api.emailer.smtp.portValid port number on which the SMTP server is listening for SMTP requests

     

  2. After you modify the e-mail settings, verify the configuration by using one of the following scripts, depending on your operating system:
    • Linux: /usr/pw/pronto/bin/TestEmail.sh
    • Microsoft Windows: installationDirectory\pw\pronto\bin\TestEmail.bat
    Success or Failure message is sent to the administrator's e-mail address and is added to the TestEmail.log file that is located in the same directory as the verification script.
    You can run the script multiple times until the email settings are configured correctly.
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