Viewing or adding notes to an event

For annotating and providing more information about an event, use the Events page in the TrueSight console to add notes to the event.

The following information is displayed in the notes table:

  • Notes added to the event.
  • Details of any operations executed on the event.
  • Details of notifications.
  • Details of alarm actions.
  • Details of annotations, if any. If annotation data is available for an event on the PATROL Agent, you can view its details in the TrueSight console.

Note

Annotation data can be seen in the TrueSight console if you are using TrueSight Infrastructure Management Server version 11.0.

If annotation data is available for an event on the PATROL Agent, you can view it by default in the TrueSight console. However, if you do not want to view the annotation data in the TrueSight console, perform the following actions:

  1. Open the TSIM_INSTALLATION_HOME\pw\custom\conf\pronet.conf file, and add the following parameter:
    pronet.attach.annotation.with.patrol.event=true
  2. Change the value of this parameter to false as shown below:
    pronet.attach.annotation.with.patrol.event=false
  3. Use the following command to restart the pronet_cntl process to make your change effective:
    pw p r pronet_cntl

Note

When you set the value of the pronet.attach.annotation.with.patrol.event parameter to false, annotation data for new events is not displayed in the TrueSight console. The annotation data for existing events will continue to be displayed in the TrueSight console.

By default, only up to 4000 characters are displayed in the annotation data in the TrueSight console. If the annotation data contains more than 4000 characters, only the first 4000 characters are displayed. However, you can increase or decrease the number of characters that are displayed in the TrueSight console.

Complete the following steps to customize the number of data annotation characters that can be seen in the TrueSight console:

  1. Navigate to the TSIM_INSTALLATION_HOME\pw\custom\conf\pronet.conf file.
  2. Change the value of the following property to customize the number of characters:
    pronet.attach.annotation.data.size.characters=4000
    The default value is 4000.
  3. Use the following command to restart the pronet_cntl process to make your change effective:
    pw p r pronet_cntl

Notes

  • The change in the pronet.attach.annotation.data.size.characters property affects all incoming annotation data. For the existing annotation data, the number of characters that are displayed in the TrueSight console remains 4000.
  • You can use the operator console to view the complete annotation data without changing the pronet.attach.annotation.data.size.characters property. 

To view the annotation data on Events page

On the Events page, click the  icon for an event to view the logs and notes associated with it. The  icon is available for the events that have notes or annotation data on the PATROL  Agent. If annotation data is available for an event, on the Logs & Notes tab, scroll down to view the annotation details. 

To add notes from the Events page

  1. Click the action menu for the event to which you want to add a note and select Add Notes.
    You can also select multiple events from the Events page and add a common note.
  2. Enter the note and click OK.
  3. The  icon in the Message column of the event indicates that the event has a note. Click the  icon to go to the Logs & Notes tab in the Event Details page.

To add notes from the Event Details page

  1. Click the Logs & Notes tab. 
    You can view the associated notes, if any.
  2. To add a new note, enter the note in the box above the Add Note button and select Add Note.
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Comments

  1. Avneesh Jain

    Is that applied only for the PATROL_EV class or will be applied on Intelligent events as well with ALARM CLASS?

    Nov 19, 2017 11:23
    1. Mukta Kirloskar

      Hello Avneesh,

      Data annotation will be generated for Intelligent events also if the annotation information contains values that match the values in the pn_object_class_id and the pn_object_id slots of the an open corresponding event.

      Does this answer your question? Let me know if you have any other queries.

      Thanks and regards,

      Mukta

      Nov 20, 2017 02:24