Viewing monitor information in the TrueSight console

You use the Monitor Details page to view detailed information about each monitor. 

Complete the following steps to view the Monitor Details page:

  1. In the TrueSight console, navigate to Monitoring > Devices to open the Devices page.
  2. Click a device to view the Device Details page for the device.
  3. In the Monitor Name column, click a monitor name to view the Monitor Details page for the monitor. View the monitor type, associated device and PATROL Agent, data and event streaming status, and monitor data collection status.

Viewing the performance overview of the monitor

On the Monitor Details page, the default tab is the Performance Overview tab, which is a graphical overview of the monitor. The following table describes the items in the Performance Overview tab.

Time period

Time period for which to display the graph. The default is 4 hours.

Choose a predefined time period or create your own custom time period.

Graph optionsSelect Edit Settings to customize the graph. See Customizing the graph for more information.
Previous/next time periodView the graph for the previous or next time period that you have set in (1)



- If the selected time period contains a single data point, no graph is drawn. You cannot view this data point if data markers for graphs is disabled. To view the data point, enable the Show Data Markers option in the Devices Preferences page.

- The Monitor Name in the graph shows the absolute path, only when Show absolute path for the Monitor Instances is enabled under Setting user preferences Open link

For example, 

If Show absolute path for the Monitor Instances is not enabled, the path is displayed as <Server Host Name>/Services

If Show absolute path for the Monitor Instances is enabled, the path is displayed as Windows Process <Server Host Name>/ServicesNotice the Windows Process and /Services Paging in the path.

To view events using the events matrix

The event status and severity matrix displays the number of events in each status and severity.

Click any event count in the matrix to view the relevant events in the Events tab.


To display the non-English monitor types and attributes, stop and restart the Presentation Server after you import the Central Monitoring repository:

From the <installation directory>\truesightpserver\bin folder, execute the following commands:

tssh server stop

tssh server start

On Linux computers, add & at the end of the tssh server start and tssh server stop commands so that the process runs in the background and you can continue to use the shell.

Customizing the graph

You can dynamically change the metric or other graph data by using the graphing options. To customize the graph:

  1. On the Monitor Details page, make sure you are viewing the Performance Overview tab.
  2. Select a time period for your graph by clicking  next to the time period area.
  3. Click  next to Multimetric Comparison and click Edit Settings.
  4. Select  one of the following graph types:

    • Multimetric Comparison. In this option, you can simultaneously view a graphical analysis of multiple metrics. 

    • Single Metric Analysis. In this option, you can view a graphical analysis of a single metric. 

  5. If you select Multimetric Comparison, select the correct options for the left axis and the right axis of the graph in the Left Axis and Right Axis lists.
    If you select Single Metric Analysis, select indicators for the following parameters:
    • Baselines 
    • Thresholds
    • Events
    • Graph Data
    • PATROL Agent Data

  6. Click Apply to view the graph.

The following table provides details about the graphing options.

Graph Type

Select one of the following:

  • Multimetric Comparison
  • Single Metric Analysis

For a single metric analysis, select the monitor metric from the list or select the metrics to compare for a multimetric comparison.

Set the left- and right-axis attributes for a multimetric comparison.

Options for single metric analysis only

There are two baselines: Baseline High and Baseline Low. Baseline High represents the point at which 95% of the weighted average of the historical values fall below this value for the selected time period. Baseline Low represents the point at which 90% of the weighted average of historical values for the selected time period fall above this line. Baseline indicators always use the current week as baseline data. The baseline indicator is recalibrated for each hourly point per week.

Select All to show condensed Baseline High and Baseline Low for hourly, daily, and weekly baseline values.

ThresholdsIf thresholds have been set for the data type that you are viewing, check boxes are displayed. These indicators show you the event settings relative to the performance of the data you are viewing.

Show Intelligent Events: Displays any intelligent events on the selected attributes and for the selected duration. BMC PATROL Agent events that are associated with monitors are also considered intelligent events.

Show Abnormality: Displays any events on the selected attributes and for the selected duration.

Show External Events: Displays any events raised by a change entry, SNMP trap, or external events.

Graph Data

Hourly Maximum: Highest values of data found for the specified graph period. Peak indicator can be selected only when viewing data that is older than 24 hours.

Hourly Minimum: Lowest values of data found for the specified graph period. Low indicator can be selected only when viewing data that is older than 24 hours.

Period Maximum: Displays highest attribute value on the Y-axis.

Period Minimum: Displays lowest attribute value on the Y-axis.

Period Average: Displays average attribute value of all points of Period Minimum and Period Maximum attribute values.

PATROL Agent Data

Obtain Data from PATROL Agent: Reads and displays the performance metrics data directly from PATROL Agent.

Show Annotations: Displays any annotations on the selected attributes and for the selected duration.


Annotations longer than hundred characters are truncated beyond the first hundred characters.

Viewing text parameters

If text parameters are available for a monitor on the PATROL Agent, you can view the text parameter on the Monitor Details page in the TrueSight console. Ensure that the following components are upgraded to version 11.0:

  • TrueSight Presentation Server
  • TrueSight Infrastructure Management
  • PATROL Agent
  • Integration Service

To view text parameters:

  1. On the Monitor Details page in the Performance Overview tab, click  next to Multimetric Comparison and click Edit Settings.
  2. Click the Single Metric Analysis button.
  3. In the Metric field, select a text parameter. The text parameters are identified with the prefix "Text:". For example:
    Text: System Configuration


    When you select a text parameter in the Metric field, you can see only the Obtain Data from PATROL Agent option. This option is selected by default, and is not clickable.

  4. Click Apply to view the text parameter.

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