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BMC TrueSight Infrastructure Management 11.0 ... Using Using the operator console to complete IT Operator goals Managing Infrastructure Management data collection and infrastructure

Viewing Integration Service and PATROL Agent statuses in the operator console

The Integration Service is responsible for delivering data to the TrueSight Infrastructure Management Server for storage in the database. Integration Services are located on computers other than the computer hosting the TrueSight Infrastructure Management Server. PATROL Agents are connected to the TrueSight Infrastructure Management Server through the integration service.

The Agent Status page lists the current operating status of the Integration Services and the PATROL Agents that are associated with them. The Agent Status screen also displays information about the monitors associated with the Integration Service. 

Go to Options > Administration > Agent Status, and the Agent Status page is displayed. In the Agent Status page, you can filter the Integration Service and the agent details based on the filters. The supported filters are as follows:

  • Connection Active—Displays the Integration Service and its agents that are connected active with the TrueSight Infrastructure Management Server
  • Agent Disconnected—Displays the Integration Service and its agents that are disconnected from the TrueSight Infrastructure Management Server
  • No Filter—Displays all the Integration Services and their agents that are associated with the TrueSight Infrastructure Management Server

You can also select to view the details of a specific Integration Service and the PATROL Agents associated with it. To view a specific Integration Service or PATROL Agent, in the Integration Service/Agent box, type the name of the Integration Service or agent, and click Filter. If you have specified an Integration Service name, the details of the Integration Service and the agents associated with it are displayed. If you have specified an agent name, the agentdetails as well as the Integration Service to which it is associated are displayed.

Status information for Integration Service and PATROL Agents

ColumnDescription

Provides additional information about the agent. The supported icons are as follows:

  • —Indicates that the agent is marked for delete, and it will be deleted in 7 days' time
  • —Indicates that the events originating from the agent are blacked out
Integration Service/Agent

Displays the following information in a hierarchical format:

  • Name of the Integration Service that does not have any PATROL Agents configured with it (earlier known as remote agents and local agents)
  • Name of all the Integration Services and the total number of PATROL Agents that are configured with each Integration Service
  • Under each Integration Service, list of all the agents that are configured with it with the port number through which the agent or the Integration Service runs

Status

  

Displays the connection status of the Integration Services and PATROL Agents (). A green plugged-in icon indicates the Integration Service or PATROL Agent is connected, and a red unplugged icon indicates the Integration Service or PATROL Agent is disconnected.

PATROL Agents and Integration Services are represented using the following icons, and they appear with the status icons.

  •  represents Integration Services
  • represents PATROL Agents version earlier than 9.5
  •  represents PATROL Agents version 9.5 or later
  •  represents Integration Service that does not have any PATROL Agents added to it (earlier called as remote agents and local agents)
VersionDisplays the version number of the Integration Service and PATROL Agent
DNS Name/IP Address

Displays the DNS Name or the IP Address of the system hosting the Integration Service and PATROL Agent.

When you bring the mouse pointer over any of the agents that are configured using PATROL Agent versions earlier than 9.5 the following details are displayed, and these details are not applicable for the Integration Services or agents that are configured using PATROL Agent version 9.5 or later.

  • The latest date and time when the Integration Service or PATROL Agent connected to the TrueSight Infrastructure Management Server.
  • The date and time that the Integration Service or PATROL Agent started running.
  • The type of connection in use by the local agent or Integration Service.
OSDisplays the name and version of the operating system of the system hosting the Integration Service or PATROL Agent.
Monitors

Displays the following information:

  • At the Integration Service level—Displays the total number of monitors that are associated with the Integration Service through all the PATROL Agents. For example, if the value is 2 (439), 2 represents the total monitors associated with the Integration Service and 439 represents the total monitors associated with the Integration Service through all the PATROL Agents.
  • At the PATROL Agent level—Displays the total number of monitors that are associated with the agent

If you click the total number of monitors hyperlink, the Show Monitors page displays information about all the monitors.

Notes

  • The Agent Status page lists all the Integration Services and the agents that are connected to them, even though you do not have access to all the devices. However, if you drill down to view the monitor details, you can see only the details of the monitors to which you have access.

  • If the publishhost nameis different from the device FQDN, the self-monitoring events for the PATROL are associated with the device named after the publishedhost name. The message points to the device FQDN in which the PATROL Agent is running. This is not applicable if you have not set a publish host name of if the publishhost nameis same as the device FQDN.

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Last modified by Melody Locke on Jun 05, 2017
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