Troubleshooting remote action policy issues

The remote action policy fails to run on the agents and displays the following error message:

Error code 99:

Error Message: Invalid user specified. Please check the entry in mcell.dir.



Probable cause:

The remote action policy fails to run on the agents as the impact administrator server (ias) user credentials fetched from the JServer process were blank.

Resolution:

Do the following to update the ias user credentials in the credential_repository.xml file:

  1. Log in to the Infrastructure Management server administrator console.
  2. From the Tools menu, select Remote Actions > Remote Actions.

  3. Set the following property to True:
    Use Stored Login Credentials=True
  4. Go the <Infrastructure Management Installation Directory>\pw\pronto\conf directory.
  5. Open the credential_repository.xml the file, and ensure that the userid for the ias_user group is set to bppmws_internal. If the userid is not set bppmws_internal, run the following command to add a credential record:

    iadmin -acr userorgroup=ias_user:credentialId=bppmws_internal

    To know more details about adding credential records, see Managing credential records for applications on remote systems.

  6. Restart the Infrastructure Management server.

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