Troubleshooting connectivity issues with the Presentation Server

This section lists how to troubleshoot connectivity issues between the Presentation Server and Infrastructure Management Server.

In a disaster recovery configuration, the Infrastructure Management server fails to connect to the Presentation Server

After successfully connecting the Presentation Server to the disaster recovery enabled Infrastructure Management Server through the alias name, connectivity is lost when the recovery Infrastructure Management Server is brought up.

The Components page of the TrueSight console displays a Disconnected or Initializing Error status.

Solution

Perform the following steps to resolve this issue:

  1. On the Presentation Server, open a command-prompt window.
  2. Run the following command to clear the DNS cache:
    ipconfig /flushdns
  3. If the above step does not resolve the issue, restart the Presentation Server services:
    Go to the <Presentation Server installation directory>\TrueSightPServer\truesightpserver\bin directory and run the following commands:
    tssh server stop
    tssh server start
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