Presentation Server messages
The following table lists the error messages present in the <<>>.log file, explains the probable cause of the error and the workarounds that can be performed to counter these errors.
Writer | Error code | Log message | Cause and action |
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Hari | BMC_TS-PL000001F | Failed to initialize the task - [{}]. Ahh. self-terminating...
| This exception occurs if any of the startup tasks fail. As a result, the server fails to start. Contact BMC Customer Support with the TrueSight.log file and the message details. |
Hari | BMC_TS-PL000002E | Failed to initialize the app-task | This exception occurs during the start up in a standalone mode or during the start up or failover in an HA mode. This indicates that one or more start up or failover modules didn’t initialize properly. Contact BMC Customer Support with the TrueSight.log file and the message details. |
Hari | BMC_TS-PL000003F | Exception while loading DB properties file | This exception occurs when the read operation on the <TSPS_HOME>/conf/secure/dbvault.ks DB property file fails. Make sure the dbvault.ks file exists and is readable. |
Hari | BMC_TS-PL000004E | Exception while loading Exceptional properties file. | This exception occurs when the read operation on the <TSPS_HOME>/conf/ appproperties.override property file fails. Make sure the appproperties.override file exists and is readable. |
Hari | BMC_TS-PL000005F | Missing mandatory variable - {}. Terminating... | This exception occurs when the ts.home property is not set in the <TSPS_HOME>\conf\services\truesight.path.conf file. Set the ts.home property in the <TSPS_HOME>\conf\services\truesight.path.conf file. |
Hari | BMC_TS-PL000006E | Exception while configuring Hibernate properties. | Presentation server failed to set the database configuration properties.
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Hari | BMC_TS-PL000007F | Failed to create database connection | Presentation server failed to connect to the database. Make sure the database is up and running using the following commands:
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Hari | BMC_TS-PL000008E | Failed to write the property - [{}] | Failed to write the property name in the database. Make sure the database is up and running using the following commands:
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Hari | BMC_TS-PL000009F | Failed to write the property | Failed to write the property name in the database. Make sure the database is up and running using the following commands:
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Hari | BMC_TS-PL000012E | failed Gateway EventHandler Init | Failed to register the Impact Manager Gateway server with the TrueSight Presentation Server.
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Hari | BMC_TS-PL000014E | Entry does not exist in configuration file mcell.dir for gateway [{}] | Make sure the TrueSight Presentation Server name is present in the mcell.dir file. |
Hari | BMC_TS-PL000015E | Failed initialize Cell Gateway | Failed to start the Impact Manager Gateway server. Make sure the TrueSight Presentation Server name is present in the mcell.dir file. |
Priyanka(Car) | BMC_TS-PL000016E | Exception while sending ack to cell | TrueSight Presentation Server is unable to connect with the TrueSight Infrastructure Management cell. This can happen due to various reasons such as, the Infrastructure Management cell is down or the cell is not responding. You need to ensure that the cell is up and running. For additional information about the problem, check the CellService.log and truesight.log located at installationDirectory\truesightpserver\logs. Otherwise, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000017E | Exception while inserting events to ES | Some error occurred while indexing events received from TrueSight Infrastructure Management cell into TrueSight Presentation Server. This can happen due to various reasons, for example, if the index server went down. You need to ensure that the index server is up and running. To do this, run the For additional information about the problem, check the indexserver.log located at installationDirectory\truesightpserver\logs. Otherwise, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000018E | Failed to initialize Message Service | During the registration of TrueSight Infrastructure Management with TrueSight Presentation Server, Presentation Server was unable to initialize the Message Service. You need to ensure that the following ports are free and available on the Infrastructure Management server.
You can run the pw system portcheck command to check for the availability of the preceding ports. Additionally, ensure that the Infrastructure Management server is up and running. For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs. Otherwise, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000020F | Failed to load patrol instances version from child server. | A communication problem occurred between TrueSight Infrastructure Management and TrueSight Presentation Server, at the time when TrueSight Presentation Server was syncing the PATROL Agent instance version. For additional information about the problem, check the TsimAudit.log and the MessageServiceAudit.log at installationDirectory\truesightpserver\logs. In this scenario, you can follow these steps:
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Priyanka | BMC_TS-PL000021E | Failed to create cache for - [{}] | You cannot perform event operations because some problem occurred while creating the cache for event operations. For additional information about the problem, check the truesight.log and the session.stdout.<timestamp>.log (see the file with the latest timestamp) located at installationDirectory\truesightpserver\logs. For more information, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000023E | failed to update TSIM cell information for - [{}] | TrueSight Infrastructure Management could not register with TrueSight Presentation Server. This issue can occur in the following scenarios:
You need to ensure that the mcell.dir file exists and TrueSight Presentation Server has write permissions to this file. For additional information about the problem, check the TsimAudit.log and the truesight.log located at installationDirectory\truesightpserver\logs. Otherwise, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000025E | Failed to connect to TSIM Cell | An error occurred at the time when event details were updated from the TrueSight Infrastructure Management cell into TrueSight Presentation Server. This can happen due to various reasons such as, the Infrastructure Management cell went down, or the cell is not responding, or the cell is not accessible, or TrueSight Presentation Server is unable to contact the cell. You need to ensure that the Infrastructure Management cell is up and running. For additional information about the problem, check the cellservice.log located at installationDirectory\truesightpserver\logs. Otherwise, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000028E | Failed to fetch operations from cell | This issue can occur in the following scenarios:
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Priyanka | BMC_TS-PL000029E | Failed to get device MFD status | An error occurred while syncing the status of devices that are marked for deletion. In this scenario, you can follow these steps:
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Priyanka | BMC_TS-PL000030E | Failed to create TS device | An error occurred while creating the Infrastructure Management device in TrueSight Presentation Server. This can happen if the Presentation Server is unable to connect with the database. You need to ensure that the database is up and running. You can check the database status by running the For additional information, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000031E | Failed to perform cell operations action | This issue can occur in various scenarious. For example, if the Presentation Server is unable to connect with the cell, the event for which an action was performed is not present on the cell, and so on. For additional information about the problem, check the cellservice.log located at installationDirectory\truesightpserver\logs. You can also see the mcell-log located at the following location Windows: %mcell_home%\log\<cellName> Otherwise, please contact BMC Customer Support. |
Priyanka | BMC_TS-PL000032E | Failed to initialize SyncTSIMGroups | During the registration of Infrastructure Management with Presentation Server, groups are not successfully synced from Infrastructure Management into Presentation Server. This can happen if the cache for groups did not get created properly on the Presentation Server. For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs. Otherwise, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000033E | Failed to process SyncTSIMGroups response message | Some error occurred on the Presentation Server at the time when groups were synced from Infrastructure Management. As a result, the group data was not correctly updated on the Presentation Server.
Otherwise, contact BMC Customer Support. |
Priyanka | BMC_TS-PL000034E | Failed to sendSyncGroupRequest | This can happen if the group updates could not be saved in the database. As a result, the group information on the Presentation Server did not match with the group information on Infrastructure Management. Thus, groups were not properly displayed on the Presentation Server. For additional information about the problem, check the TsimAudit.log located at installationDirectory\truesightpserver\logs. Otherwise, contact BMC Customer Support. |
Mukta (Transformers) | BMC_TS-PL000036E | Failed to route the message - [{}] | This error occurs if the NGP message is not routed to JServer or the Agent Controller. Some reasons can be:
Contact BMC Customer Support to identify the exact cause of the error. |
Mukta (Transformers) | BMC_TS-PL000037I | JMS Connection to server ({}) lost | This error occurs when the JMS connection is not established with the server. Some of the reasons can be: The server is not reachable. The JNDI port is not available. Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error. |
Mukta (Transformers) | BMC_TS-PL000038I | JMS Connection error occured due to NamingException | This error occurs when the JMS connection is not established with the server. Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error. |
Mukta (Transformers) | BMC_TS-PL000039I | JMS Connection error occured due to JMSException | The initial JMS context was not created on the server. Contact BMC Customer Support to identify the exact cause of the error. |
Mukta (Transformers) | BMC_TS-PL000040E | Could not connect to destination ({}). Will retry to connect | The connection to the destination could not be established. Contact BMC Customer Support to identify the exact cause of the error. |
Mukta (Transformers) | BMC_TS-PL000041E | Failed to connect to [{}] | This error occurs if the NGP message is not routed to JServer or the Agent Controller. Some reasons can be:
Contact BMC Customer Support to identify the exact cause of the error. |
Mukta (Transformers) | BMC_TS-PL000042I | Could not create JNDI API context | This error occurs when the JMS connection is not established with the server. Before this error appears, the server tries to establish JMS connection at least thrice. Contact BMC Customer Support to identify the exact cause of the error. |
Sanjay | BMC_TS-PL000043E | JNDI API lookup of ConnectionFactory failed: [{}] | Internal error. Please contact BMC Customer Support. |
Rashmi | BMC_TS-PL000044E | NGPMesssageService: Failed to send heartbeat to [{}] | This exception occurs if any of the connected Infrastructure Management server is not reachable when the Presentation Server sends a heartbeat message to this server using the Java Message Service (JMS). |
Rashmi | BMC_TS-PL000045E | NGPMesssageService: Quit HBMsgSendThread, may be re-init | This exception occurs if any of the connected Infrastructure Management server is deleted or edited when the Presentation Server sends a heartbeat message. |
Sanjay | BMC_TS-PL000046E | Error while receiving message with Id [{}] . Details: [{}] | Internal error. Please contact BMC Customer Support. |
Sanjay | BMC_TS-PL000049E | Failure in message delivery | Internal error. Please contact BMC Customer Support. |
Sanjay | BMC_TS-PL000050E | Failure in message service init | Internal error. Please contact BMC Customer Support. |
Sanjay | BMC_TS-PL000051E | Failed to sync ENUM from cell | The registered TrueSight Infrastructure Management Impact Manager cell might be down or busy, and hence unable to process the request from the Presentation Server to retrieve the ENUMs. You can try the follow actions to resolve the problem:
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Sanjay | BMC_TS-PL000052E | Failed to sync CLASSES from cell | The registered TrueSight Infrastructure Management Impact Manager cell might be down or busy, and hence unable to process the request from the Presentation Server to retrieve the CLASSES. You can try the follow actions to resolve the problem:
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Hari (FaceOff) | BMC_TS-PL000053E | TSIM registration failed for data provider: [{}] | Registration of the Infrastructure Management server failed. Check the following:
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Sanjay(007) | BMC_TS-PL000058E | Failed to delete the entry in mcell.dir file | The mcell.dir file is not present on the Presentation Server under the default conf directory at installedDirectory\truesightpserver\conf, or it might be locked or in read-only mode. You can try the follow actions to resolve the problem.
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Sanjay(007) | BMC_TS-PL000059E | TSIM unregistration failed for data provider: [{}] | You can try the follow actions to resolve the problem.
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Mukta (rockers) | BMC_TS-PL000084E | Exception in CacheListener: cacheEntryUpdated for component with id [{}] | To resolve this error, ensure that the connection between the TrueSight Infrastructure Management Server and the TrueSight Presentation Server is up and running. |
Mukta (rockers) | BMC_TS-PL000085E | Failed to update component: [{}] | This error message appears when you try to update a component that is configured in the TrueSight console. Perform one of the following actions to resolve the problem.
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Mukta (rockers) | BMC_TS-PL000086E | Failed to create component: [{}] | This error message appears when you try to create a component in the TrueSight console. Perform one of the following actions to resolve the problem.
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Mukta (rockers) | BMC_TS-PL000088E | Failed to delete component with id: [{}] | This message appears when you try to delete a component from the TrueSight console, and the component does not exist or is already deleted. |
Mukta (rockers) | BMC_TS-PL000090E | Failed to retrieve all components. | To resolve this error, ensure that the logged-in user is registered with at least one Infrastructure Management Server on the tenant. |
Hari (FaceOff) | BMC_TS-PL000091E | Failed to retrieve components for type: [{}] | The component for a given type does not exist, or it was not added to the Presentation Server. |
Hari (FaceOff) | BMC_TS-PL000092E | Failed to retrieve information for component: [{}] | The component must be in the connected state. If the component is connected and you still get this error message, restart the component and log in again. |
Hari (FaceOff) | BMC_TS-PL000093E | Failed to retrieve components for session tenant with type: [{}] | Check whether the component has been assigned or associated with the tenant to which the user has logged on. |
Hari (FaceOff) | BMC_TS-PL000097E | No valid host name was found for local machine | No valid host name was found for the local machine. Check the DNS server for the local host. |
Rashmi | BMC_TS-PL000099E | Failure while PUT request, update event channel, request url: [{}] respond with: [{}] | Failed to update the event channel during the registration of TrueSight App Visibility Manager with TrueSight Presentation Server. You can try the follow actions to resolve the problem.
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Rashmi | BMC_TS-PL000100E | Failure while DELETE request, notify on delete, request url: [{}] respond with: [{}] | Failed to delete the TrueSight App Visibility Manager component from TrueSight Presentation Server. Check the TrueSight App Visibility Manager status to ensure that it is running. For additional information, contact BMC Customer Support. |
Rashmi | BMC_TS-PL000101E | Failure while GET request, retrieve information, request url: [{}] respond with: [{}] | Failed to retrieve TrueSight App Visibility Manager information from TrueSight Presentation Server. Check the TrueSight App Visibility Manager connection status to ensure that it is connected to the TrueSight Presentation Server. For additional information, contact BMC Customer Support. |
Rashmi | BMC_TS-PL000102E | Failure while POST request, heartbeat , request url: [{}] respond with: [{}] | TrueSight Presentation Server failed to receive TrueSight App Visibility Manager’s heartbeat information. Check the TrueSight App Visibility Manager connection status to ensure that it is connected to the TrueSight Presentation Server. |
Rashmi | BMC_TS-PL000103E | Failed to take database backup | An error occurred while taking a backup of PostgreSQL database. You can try the follow actions to resolve the problem:
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Rashmi | BMC_TS-PL000104E | Exception while updating the component cache {} | Not applicable |
Rashmi | BMC_TS-CA000001E | Exception while firing CacheAdd listener event | An exception occurred while sending a CacheAdd listener event that is used to notify the subscribers about an element addition into the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs. |
Rashmi | BMC_TS-CA000002E | Exception while firing CacheDelete listener event | An exception occurred while sending a CacheDelete listener event that is used to notify the subscribers about an element deletion from the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs. |
Rashmi | BMC_TS-CA000003E | Exception while firing CacheUpdate listener event | An exception occurred while sending a CacheUpdate listener event that is used to notify the subscribers about an element deletion or addition from the cache. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs. |
Rashmi | BMC_TS-CA000004E | Exception while firing EventAdd listener event | An exception occurred while sending a EventAdd listener event that is used to notify the subscribers about an event addition into the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs. |
Rashmi | BMC_TS-CA000005E | Exception while firing EventDelete listener event | An exception occurred while sending a EventDelete listener event that is used to notify the subscribers about an event deletion from the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs. |
Rashmi | BMC_TS-CA000006E | Exception while firing EventUpdate listener event | An exception occurred while sending an EventUpdate listener event that is used to notify the subscribers about an event update in the TrueSight Presentation Server. For additional information about the problem, check the TrueSight.log located at <TrueSight Presentation Server Installation directory>\truesightpserver\logs. |
Rashmi | BMC_TS-CA000007E | Failed to connect Elastic Search | Some error occurred while indexing events received from TrueSight Infrastructure Management cell into TrueSight Presentation Server. This can happen due to various reasons, for example, if the index server went down. You need to ensure that the index server is up and running. To do this, run the For additional information about the problem, check the indexserver.log, TrueSight.log, and session.log files located at installationDirectory\TrueSightPServer\truesightpserver\logs. For more information about this problem, contact BMC Customer Support. |
Rashmi | BMC_TS-CA000008E | Failed to get parent device id | The device hierarchy in the TrueSight Presentation Server is not created as the device ID of the parent device could not be fetched. Restart the Presentation Server For more information about this problem, contact BMC Customer Support. |
Rashmi | BMC_TS-PL000009W | Failed to get list of operations/Remote Actions | This issue can occur in the following scenarios:
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BMC_TS-PL000010E | Failed to insert device into database:[{}] | The database is not updated with the device details. This may be because the DNS in the device name is missing. You can ignore this error message. | |
Mukta (Transformers) | BMC_TS-IN000001F | Postgres binary ({}) is either not readable or executable. Please check your installation. | The PostgreSQL is either not readable or not executable. Because of this, the Postgres database cannot start. Ensure that the Postgres binary file has read and execute permissions. If the error persists, contact BMC Customer Support. |
BMC_TS-IA0000101E | Error while parsing the response from remote cells. | Verify that the Infrastructure Management Servers can be reached from the Presentation Server. See the InfraApp.log file for more information. | |
BMC_TS-IA0000102E | Error while processing the event group request. | Verify that correct information is entered while creating or editing an event group. See the InfraApp.log file for more information. | |
BMC_TS-IA0000103E | Event group request validation failed: {} | Check whether you have a valid event group request. See the infraApp.log for more information. | |
BMC_TS-ID000001E | Exception occurred while fetching the devices {exception} | The main web service failed with a 500 internal error. Contact BMC Customer Support. | |
BMC_TS-ID000002E | Required Device Filter information is NULL, Can't fetch devices | No Device filter criteria was sent to the web service. Select a valid Device filter criteria. If the problem persists, then contact BMC Customer Support. | |
BMC_TS-ID000003E | Caught NumberFormatException. Returning empty response {exception} | The web service returned an empty response because a NumberFormatException occurred. Specify a valid time filter. | |
BMC_TS-ID000004E | Start time is greater than End time. Can't fetch devices | The Start time is later than the End time. Specify a valid Start and End time range. | |
BMC_TS-ID000005W | NO events are for any Device. Returning empty response | The Device dashlets are not configured to show the event severity. Configure the Device dashlets to show the event severity. | |
BMC_TS-ID000006E | Invalid User exception caught while fetching Devices for Applications {exception} | User credential validation failed at the web service level. Enter a valid user credentials or pass a valid authorization token to the web service. | |
BMC_TS-ID000007W | NO events found for the Device [{Device name}] | The Device dashlet is not configured to show the event severity. Configure the Device dashlet to show the event severity. | |
BMC_TS-ID000008W | No Devices found in the system, returning empty response | The dashlet criteria does not match the devices in the system. Specify a valid criteria or add devices to the system. | |
BMC_TS-ID000013E | Mandatory input Device id is NULL, Can not proceed further | An empty device ID was sent to the web service. Select a valid device. If the problem persists, contact BMC Customer Support. | |
BMC_TS-ID000014E | No Device found with given device Id {}, Can not proceed further | The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support. | |
BMC_TS-ID000015E | No Monitor instances found for the Device {}, Can not proceed further | The device was not associated with the monitoring instances. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support. | |
BMC_TS-ID000016E | No Monitor Types found for the Device {}, Can not proceed further | The device was not associated with a monitoring type. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support. | |
BMC_TS-ID000017E | Either of Global Time filter or MO Config key inputs are NULL, Can not proceed further | The specified time filter or dashlet parameters are invalid. Select a valid time filter or reconfigure the dashlet. If the problem persists, contact BMC Customer Support. | |
BMC_TS-ID000018W | MO Config key input : {} is corrupted. Can not the process the key. | The configuration key parameter is not the correct length. Set the configuration key parameter within the maximum and minimum length guidelines. If the problem persists, contact BMC Customer Support. | |
BMC_TS-ID000019E | Input Device id is 0, Can not proceed further | The selected device ID cannot be 0 (zero).Select a valid device ID. If the problem persists, contact BMC Customer Support. | |
BMC_TS-ID000020E | No Device retrieved with given input Id : {}, Can not proceed further | The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support. | |
Priyanka | BMC_TS-CMA854073 | Unable to retrieve monitor solutions from the repository com.bmc.bpm.patrol.kmtools.exception.KMToolsException: The PATROL Installer is down | If you perform any action on the Presentation Server that requires the repository to be present and the repository is not already imported, then this error is registered in the CMA.log file located at installationDirectory\truesightpserver\logs. You can ignore this error. |
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