Getting started with TrueOps mobile app

TrueOps mobile app gives application administrators and IT Operators the power to perform some of the event operations using their mobile digital devices. You can use TrueOps mobile app for viewing application and services events and performing event operations. You can perform the following actions from the TrueOps mobile app:

• Set a default view as Services or Applications.
• Receive notifications when your preferred applications and services are impacted. 
• Check the health of your preferred applications and services.
• Act on the impacted events by referring to the actionable information in the details section.

The following sections will guide you through the process.

Mobile device requirements

Platforms

• iOS 9.x and 10.0
• Android Marshmallow and Nougat

Mobile digital device

• iPhone 5s, 6, 6s, 6 Plus, 6s Plus, and 7
• Android devices that run on the above mentioned platforms

Downloading and installing TrueOps

1. From the App Store for iOS  or Google Play Store for Android , find or search for BMC TrueOps, and tap Get or Download.

2. Install the app.
   For more details on how to use the app, continue to read the following sections of this document.

   Note

    TrueOps 10.5 users on iOS should upgrade to 10.7 version to be able to view the Services menu and perform event operations on the impacted Services.

Open ports for iOS and Android notifications

The following ports must be open for the mobile push notifications. These ports are used for pushing notifications to the mobile clients and are not used for the universal client.

Authentication details for TrueOps

Contact your administrator to get the following information before you install and log in to the TrueOps app:

• User name and password to log in to the TrueOps.
• Host name of at least one TrueSight Presentation Server.
• A valid port number to connect to the TrueSight Presentation Server.

Allow Notifications

BMC recommends, when you first see this confirmation dialog, choose OK to allow your iOS mobile digital device to get notifications. However, the notifications are enabled by default in Android devices.

Logging on to the TrueOps app

You must log on to start viewing the assigned list of applications and services.

To Log on to the TrueOps mobile app

1. Enter the user name and password.

2. Enter the Host Name (TrueSight Presentation Server details).

3. Enter the Port number. By default, 443 is displayed.

4. Tap on Connect to log in.

Selecting the default view

After your first log in, you are required to set the default view page. Select between Applications and Services to set your default view. You can modify your selection by accessing the main menu > Select Default View option anytime during the mobile app life cycle. You are required to select services or applications from which you want to receive notifications. Use the following scenarios to understand the differences in the default view options on your mobile app:

Applications from TrueSight App Visibility Manager

The applications from TrueSight App Visibility Manager are listed under the TrueOps Applications view. Unless, you have TrueSight Infrastructure Management component added in your TrueSight Presentation Server, these applications from TrueSight Presentation Server do not display the event and device details. For additional information, see  Viewing the details of an application .

Force quit or Force stop the app

After you log out of TrueOps mobile app, it is recommended to force quit or force stop the app. This is to clear any cached views or application pages.

Working with TrueOps

TrueOps mobile app has been designed intuitively with easy-to-use interfaces. You can use this PDF document and the video for any further assistance.

The following video (7:10) illustrates how to work with Services using TrueOps mobile app.

 https://www.youtube.com/watch?v=Bi4_8fvK54o

Troubleshooting

Change in time format is not reflected on TrueOps

Problem: Time format update at the iOS device level is not reflected on TrueOps app.

Solution: After updating the time format, log out and log into the TrueOps app for the change to take effect. For example, when you change the time format from 12 to 24 hours format and so on.

Selecting All Services or All Applications on TrueOps and updated services or applications list

Problem: From the TrueOps app Settings > Select Services or Settings > Select Applications, you have selected All Services or All Applications option. When the list of services or applications was updated on the TrueSight Presentation Server, the modified service or application list is present but not automatically added or removed from the TrueOps.

Solution: Go to Settings > Select Services or Settings > Select Applications on TrueOps and tap on the All Services or All Applications to deselect, and tap All Services or All Applications again to include the modified list of services or applications.