FAQs and additional resources

This topic provides information that supplements the TrueSight Infrastructure Management documentation. It contains the following sections:

Frequently asked questions

The following FAQs provide answers to frequently asked questions (FAQs) about Infrastructure Management.

Frequently asked questions about the documentation

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

11.0.00 enhancements

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Known and corrected issues

 Where can I find technical bulletins?

Technical bulletins contained information delivered after a product was released, often in conjunction with a service pack or patch for that release.

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space, but listed and linked to in Release notes and notices.

 Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and were delivered after a product is released. On docs.bmc.com, flashes are delivered in a topic under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

 Is all the content for TrueSight Infrastructure Management in this space?

This space contains the documentation for TrueSight Infrastructure Management 11.0, which is a component product of the TrueSight Operations Management 11.0 release. See the following documentation spaces for more information about this release:

  • TrueSight Operations Management Deployment
  • PATROL Agent 11.0
  • See also, List of Monitoring Solutions and KMs in Infrastructure Management
 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Related spaces

  • TrueSight Presentation Server 11.0
  • PATROL Agent 11.0
  • Documentation for  PATROL Monitoring Solutions (also known as Knowledge Modules)

Additional resources from BMC

The following BMC sites provide information outside of the TrueSight Infrastructure Management documentation that you might find helpful:

  • TrueSight Operations Management solution resources pages
  • TrueSight Operations Management community
  • BMC Support Knowledge Base
  • BMC Educational Services,  TrueSight Operations Management learning path
    • TrueSight Operations Management 10.x: Overview (WBT)

    • TrueSight Operations Management 10.7: New Features at-a-glance (WBT)  

    • TrueSight Operations Management 11.0: Using New Features(WBT)
  • BMC Global Services
  • BMCtv, to view videos about TrueSight products and other BMC solutions
  • BMC TrueSight Pulse Blogs  provide tips from Customer Support about the products in the TrueSight product line. Blog entries are listed by date and include the related product.
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