This documentation space contains information about PATROL Agents when deployed in a BMC Helix Operations Management environment. If you are a TrueSight Operations Management user, see PATROL Agent 21.3. Open link

Restoring access in case of lockout

If the ACL is improperly set up, all user accounts can be denied access to the agent.

To restore access to the agent, you must remove the agent configuration change file from the PATROL directory structure. For information about the agent configuration change file, see Essential controls for configuring PATROL Agents.


If you delete the agent configuration change file rather than move it, you will lose all customizations made to the file.

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