Important

   

This documentation space contains information about PATROL Agents when deployed in a TrueSight Operations Management environment. If you are a BMC Helix Operations Management user, see PATROL Agent 22.1 for BMC Helix Operations Management. Open link

Loading Knowledge Modules by Console and Agent

A PATROL Operator Console and a PATROL Developer Console both permit you to load and unload PATROL Knowledge Modules (KMs). If the PATROL Agent has another version of a PATROL KM loaded, the PATROL Console uses its own version. The process through which the PATROL Console and PATROL Agent determine which version of a PATROL KM to load is called version arbitration.

Note

KM version arbitration does not apply to PATROL Central Operator, Microsoft Windows Edition or PATROL Central Operator, Web Edition.

When the PATROL Agent will not monitor applications

The PATROL Agent will not monitor applications that you have loaded from the PATROL Console when the following three conditions exist:

  • The PATROL Agent does not have a PATROL KM that you loaded from a PATROL Operator Console.
  • The application class is included in the PATROL Agent's KM exclusion list. (The PATROL KM is disabled.)
  • The application class definition specifies that the applications are invalid for the PATROL Agent version and computer class.

Version arbitration

The process through which the PATROL Console and PATROL Agent determine which version of a KM to load is called version arbitration. The following table shows what version of a KM is loaded by the PATROL Agent under different conditions.

Note

KM version arbitration does not apply to PATROL Central Operator — Microsoft Windows Edition or PATROL Central Operator — Web Edition.

PATROL Knowledge Module version arbitration

Type of PATROL Console that loads PATROL Knowledge Module

KM installed in /knowledge directory of the PATROL Agent

KM preloaded on the PATROL Agent

KM in the disabled List for the PATROL Agent

Result
PATROL Operator ConsoleYesNoNo

The PATROL Agent loads the local version of the KM into memory.

YesNoYes

The PATROL Agent ignores the PATROL Operator Console's request to load the KM.

YesYesNo

The PATROL Agent allows the PATROL Operator Console to use the KM.

NoNoNo

The PATROL Agent does not collect information for the KM.

NoN/AYes

The PATROL Agent ignores the PATROL Operator Console's request to load the KM.

PATROL Developer ConsoleYesNoNo

The PATROL Agent loads into memory the most recent version of the KM either locally or from the PATROL Developer Console.

YesNoYes

The PATROL Agent ignores the PATROL Developer Console's request to load the KM.

YesYesNo

The PATROL Agent loads the KM from the PATROL Developer Console into memory if the KM is newer.

NoN/ANo

The PATROL Agent loads into memory the KM from the PATROL Developer Console.

NoN/AYes

The PATROL Agent ignores the PATROL Developer Console's request to load the KM.

For more information about KM version arbitration, refer to the PATROL Console for Microsoft Windows User Guide, Customizing PATROL, Volume 3 or the PATROL Console for UNIX User Guide.

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