This documentation space contains information about PATROL Agents when deployed in a TrueSight Operations Management environment. If you are a BMC Helix Operations Management user, see PATROL Agent 22.1 for BMC Helix Operations Management.

Installing in a TrueSight Operations Management environment

To install PATROL Agent, you create a deployable package that contains the imported PATROL Agent. You then deploy the package to the host computer from where you want to collect data.

setup.exe utility is deprecated

From 20.02, the setup.exe utility has been discontinued. Use deployable packages to install PATROL Agent.

Before you begin

Before installing PATROL Agent, perform the following:

  1. Create a PATROL default account.
    For more information, see PATROL default account.
  2. Ensure that you have the repository imported to your TrueSight console.
    For downloading instructions, see Downloading the Repository.
    If you do not have the repository, perform the following actions:
    1. Download the PATROL Agent files from the Electronic Product Distribution (EPD) website:

      VersionEPD linkComment
      PATROL Installation Utility

      EPD link to download PATROL Installation Utility

      PATROL Agent

      EPD link to download PATROL Agent

      • Windows -
      • Linux/Unix - PIA_AIX_HP_LINUX_SOLARIS_2210003.tar

    2. Import the downloaded file to the repository by performing the following steps:

      1. Log in to the TrueSight console.
      2. Click Administration > Repository > Installation Components.
      3. Click  Import.
      4. In the Import a Repository or Solution dialog box, select Single Solution.

      5. Click Browse to browse and select the downloaded files (PATROL Agent and PATROL Installation Utility).
        The selected files are displayed in the File Selected box.

      6. Click Import.
        The selected archive file is imported to the repository and extracted. You can close the window during the import process.

Step 1: Create a deployable package

  1. In the TrueSight console, click Administration > Repository > Deployable Packages .

  2. Click  Create Deployable Package.
    The Create Deployable Package wizard is displayed.

  3. On the Installation Package Solution Selection page, select the operating system and platform on which you want to install the package.
    The list of components in the repository that are supported on the specified operating system and platform is displayed.
  4. Select one of the following PATROL Agent components and any monitoring solutions that you want to install with PATROL Agent:

    • PATROL Agent for Windows
    • PATROL Agent for UNIX
  5. From the Version list, select the version of the solution that you want to add to the package.
    If you select latest, latest version of the solution is added to the package automatically and the package is updated with the latest versions of these solutions when their new versions are added to the repository.

  6. Enter the PATROL Agent configuration details:


    Enter the installation directory by performing one of the following actions:

      • Proceed with the default installation directory.
      • Enter a different directory location for installation.
      • Leave the field blank and proceed with the installation.
        When you leave the field blank, the correct directory is automatically selected by using the BMC_BASE variable.

    If you are using other BMC products, it can use the same default installation directory, which may cause uninstallation issue. For more information, see the Knowledge Article,


    Specify the PATROL 3.x product directory, and click Next.


    (UNIX only) Enter the root account password.


    Using root account might create security risks.

    If you do not want to enter the root password, leave the field blank. You must run the hostname_port_install.log_rootscripts script file post installation. For more information, see post installation steps.


    Enter the PATROL default account or local account credentials.


    To allow the PATROL Agent to use the local system account as the PATROL default account, leave the username and password fields blank.

    To use domain account, enter any of the following:

    • (Windows) DOMAIN_NAME\account name
    • (UNIXDOMAIN_NAME\\account name
      Note the double slash before the account name that are used to ensure that the account name is parsed correctly. When you are editing the package and the double slash is deleted, enter it again.


    Select one of the following security options:

      • No Certificate Validation (default) - PATROL Agent uses TLS 1.2 communication channels, but PATROL Agent does not validate the certificate.
      • Certificate Validation - PATROL Agent uses TLS 1.2 communication channels, and PATROL Agent validates the certificate received from server.

    For more information, see Security certificate options.


    Enter the PATROL Agent port number.
    The default port number is 3181.


    Select whether you want to restart PATROL Agent automatically or manually after installation, and click Next.


    Enter the streaming endpoint details in the following format:
    tcp:<IP address or FQDN of the Integration Service>:<port_no>

    This information will be used to register PATROL Agent with TrueSight Operations Management.


    Enter a comma-separated list of tags to associate PATROL Agents to infrastructure policies.
    PATROL Agents use the specified tags to get configuration details from TrueSight Operations Management.

    For example,  WinOS:"Windows OS Monitoring"


    Select whether you want to manage the PATROL Agent configurations via infrastructure policies, and click Next.


    (Optional) Enter the Infrastructure Management encryption key and the cell details in the format: Host/Port.

    You can opt to route events through an Integration Service.

    To route events via an Integration Service, set the /EventSetup/Configuration/ForwardEventsToIS PATROL Agent pconfig variable to Yes

    Ensure that you provide the correct Cell name in the Infrastructure Management - Primary Cell and Infrastructure Management - Secondary Cell fields in the Infrastructure Management Performance Management Cell Configurations installation screen.

    Proceeding with the default value resets the Event Destination of the PATROL Agent to localhost/1828.

    If /EventSetup/Configuration/ForwardEventsToIS is set to Yes and Infrastructure Management - Primary Cell is set to localhost/1828, the PATROL Agent sends events to the local Cell of the Integration Service.


    Configure the firewall.
    You can opt to add the solutions to the firewall exception list automatically.

  7. Review the deployable package details.
    If you added a monitoring solution that contains sub-components, view the included sub-components by clicking the plus sign.

  8. In the Installation Package Details window, enter the following information:

    • Name — The name of the deployable package. It can contain only A-Z, a-z, 0-9, and underscore (_).
    • (Optional) Description — Enter a description of the package.
      The description is displayed in the list of deployable packages.
    • Format — Select a file compression format for the installation package.
  9. Click Save and Download.
    To save the package for future installation on the current or other hosts, click Save and download it later from Repository> Deployable package.
    A template of the package is saved to the  installationDirectory\truesightpserver\data\pproxy\installer_templates  folder and is listed in the Deployable Packages tab.

Step 2: Deploy the package

  1. Log in to the host computer by using the PATROL default account on which you plan to install the PATROL Agent.
    If you are using your host computer username, ensure that you have administrator privileges.
  2. Copy the package that you downloaded to a temporary directory location.
  3. Extract the package.
    It is extracted to the <PA_EXTRACTED_PACKAGE>\bmc_products   directory.
  4. From the bmc_products directory, run one of the following commands:

    • Windows: RunSilentInstall.exe

    • UNIX: ./

          Installation status is displayed.

Step 3: (UNIX only) Post installation steps — run hostname_port_install.log_rootscripts 

You need to perform this step only if you have not entered root password at the time of package creation. Ignore this step if you have entered the root password in the deployable package.

  1. Stop the PATROL Agent process if it is running.
    For more information, see  Starting and stopping the PATROL Agent .

  2. Navigate to the following directory.
    cd <Installation_directory>/log/<date_time>_install/ directory
    Example : /opt/bmc/log/2021_07_08_05_57_59_install/xyz
  3. Switch to the root user by using the following command and provide the root password:
  4. Rename the hostname_port_install.log_rootscripts file to by running the following command:

    mv hostname_port_install.log_rootscripts

  5. Run the following command to assign permissions to run the file:
    chmod 755
  6. Run the file as a root user.
  7. Start the PATROL Agent.
    For more information, see Starting and stopping the PATROL Agent .

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