Data collection stops due to duplicate hostnames

The data collection stops when two PATROL Agents having the same hostname (different IP addresses) connect to the same Integration Service.

Resolution: As a workaround, ensure that both the PATROL Agents are connected to different Integration Services to enable data collection. For example, if there are two PATROL Agents with the same hostname server1 connected to Integration Service 1, then configure the second PATROL Agent to connect to Integration Service 2.

Do the following to update the pconfig variable:

  1. Log in to the PATROL Agent host computer on which you want to change the Integration Service configuration.

  2. Create the config_file.cfg file and edit the configuration variable as shown in the following example: 

    #Syntax
    PATROL_CONFIG "/AgentSetup/integration/integrationServices" = {REPLACE="tcp:<FQDN of the second Integration Service>:3183"}
    
    
    #Example
    PATROL_CONFIG "/AgentSetup/integration/integrationServices" = {REPLACE="tcp:IntService2.bmc.com:3183"}
  3. Save the config_file.cfg file.
  4. Run the following command to reload the configuration variable changes:  

    #Syntax
    pconfig +Reload -p <port> -host <hostName> <config_file.cfg>
    
    
    #Example
    pconfiig +Reload -p 3181 -save -host patrolAgent2.bmc.com config_file.cfg


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