When you execute an agent action, it is issued from your local console, but executed on the computer where the BMC PATROL Agent is installed. Agent actions are also called menu commands in BMC PATROL and vary from KM to KM. All Knowledge Module (KM) menu commands are not exposed in BMC ProactiveNet and BMC TrueSight.
You can execute agent actions on monitors that are configured using BMC PATROL Agent version 9.6.
The Agent Actions option is available only when the following conditions are met:
- You have appropriate permissions required to execute agent actions.
- The application class to which the monitor belongs has the menu commands defined in the KMs for BMC PATROL Agent.
Permissions required to execute agent actions
You must have the Allow execution of Agent Action permission assigned to have the Agent Actions option in the Tools menu. If you do not have the permission assigned, the Agent Actions option is not displayed in the Tools menu.
By default, the following roles have the Allow execution of Agent Action permission:
- Super Admin
- Event Administrator
- Data Collection Administrator
- Service Administrator
For other roles, these permissions must be assigned by the administrators to access the agent actions.
Agent actions available in PATROL for Light Weight Protocols
The supported agent action for BMC PATROL for Light Weight Protocols is as follows: