System requirements

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Verify that the target computer meets the installation requirements listed in the following table. These requirements apply to all PATROL for Windows Servers components. 

ResourceRequirementsComments (if any)

Operating systems

All components of the PATROL solution for Microsoft Windows Servers work with the following operating systems:

  • Microsoft Windows Server 2019, x86-64 (see Technical bulletins for supported KMs)
  • Microsoft Windows Server 2019 Core, x86-64
  • Microsoft Windows Server 2016, x86-64
  • Microsoft Windows Server 2016 Core, x86-64
  • Microsoft Windows Server 2012 R2 Core, 64-bit
  • Microsoft Windows Server 2012, x86-64
  • Microsoft Windows Server 2012 R2, x86-64
  • Microsoft Windows 8, x86-64
  • Microsoft Windows 10, x86-64 (Version 1809)

  • Remote monitoring is supported on all operating systems.
  • References to x86-64 include AMD64 and Intel 64 architecture.

  • References to the operating systems mentioned include all editions of these platform families.

  • 32-bit platforms are not supported.

  • Installing Microsoft Windows Servers KM manually using setup.exe utility (done by extracting the installation utility and Windows KM installation file in a single directory) is not supported on Microsoft Windows Server 2016 Core x86-64 platform. You can install the KM on this platform using the TrueSight console. For more information, see Creating a deployable package and Deploying packages to PATROL Agents.

Remote monitoring support for Nano server
Version 5.0.00 onwards, remote monitoring (only) of Nano Server is supported. You can monitor 64-bit applications, tools, and PATROL Agent remotely.

Security levels

All security levels are supported. For more information about PATROL security, see PATROL Security levels.

The PATROL Security Level is set during the installation of the PATROL infrastructure components. If your product contains the PATROL Agent, you are able to select the security level.

Make sure that the level that you select is compatible with the rest of your enterprise’s PATROL installation.

BMC ProactiveNet
  • 9.6.00

PATROL products

  • PATROL Agent version 9.6.00 or later
  • PATROL Installation Utility version 10.5.00 or later
 
BMC TrueSight Operations Management
  • 11.3.00
  • 11.0.00
  • 10.7.00

Ports (UDP/TCP)

If you are installing an agent or console with PATROL for Windows Servers, you must specify the port number to connect to all the agent computers.

The default port number for agents is 3181.

The default port number for the RTServer is 2059.

Browsers

This product uses an installation utility that requires a browser. For a list of supported browsers, see the PATROL Installation Utility Online documentation.

 
Disk space needed to install


600 MB for an agent

(without components and KMs)





200 MB for a console

(without components and KMs)

70 MB for PATROL KM for Microsoft Windows Operating System
50 MB for PATROL KM for Microsoft Windows Active Directory
50 MB for PATROL KM for Microsoft Windows Active Directory Remote Monitoring
60 MB for PATROL KM for Microsoft Windows Domain Services
50 MB for PATROL KM for Microsoft Windows Desktop Services

50 MB for PATROL KM for Event Management

50 MB for PATROL Wizard for Microsoft Performance Monitor and WMI
40 MB for PATROL Knowledge Module for Microsoft Hyper-V Monitoring

Note

BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

System requirements for TrueSight Operations Management

The following topics list the system requirements for installing and using PATROL for Microsoft Windows Servers in the TrueSight environment. These topics are available in the respective online documentation portal.

TrueSight Operations Management: System requirements and compatibility

PATROL Agent: System requirements

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