Requirements for configuring from the PATROL Console


When using the PATROL Console to configure or manage the PATROL KM for Microsoft Windows OS, verify that the console connection account, the account that you use to connect to the agent, meets the following requirements:

  • Is a member of the local Administrators group on the agent computer
  • Has the right Log on as a Batch Job assigned

If the console connection account does not meet these requirements, the features described in the following table are not available:

Console features that require local admin rights

The following table lists the features that are require local admin rights:

KM

Functionality

Menu command

Behavior

PATROL KM for Microsoft Active Directory

Running the AD Operations report

AD Operations Report

System Output details the need for a sufficient connection account. One can grant read/write permission to the connection account to %PATROL_HOME%\Patrol\tmp for this to work or add the connecting user to the Server Operators group on the agent computer.

PATROL KM for Microsoft Cluster Server

Deleting account information

Delete Access Information

Message is displayed with failure to remove account information.

PATROL KM for Windows Domain Services

Running an availability report with the Remote Servers KM

Availability Report

A blank report is displayed. This report uses Agent history data. Give the connecting account full access to the %PATROL_HOME%\tmp directory structure

Running a Server Information report with the Remote Servers KM

Server Information Report

A blank report is displayed. Give full access to the %PATROL_HOME%\tmp directory structure to the connecting account.

Displaying information about a user using the Users KM

Display User Information

A blank report is displayed. Give the connecting account full access to the %PATROL_HOME%\tmp directory structure

Stopping or Starting the WINS service

Start/Stop WINS Service

A message is displayed detailing the inability to access the resource. Add the connecting account to the built-in Administrators group on the Agent computer.

Starting or stopping the DFS service

Start/Stop DFS Service

Message is displayed indicating inability to access service. Add the connecting account to the built-in Administrators group on the Agent computer.

Running the DFS Operations report

DFS Operations Report

Report is blank. Give the connecting account full access to the %PATROL_HOME%\tmp directory structure, or add the account to the Server Operators group on the Agent computer.

Starting or stopping the DFS Replica service

Start/Stop Replica DFS Service

Message is displayed indicating inability to access service. Add the connecting account to the built-in Administrators group on the Agent computer.

Disconnecting DFS users

View/Disc. Connected Users

Users are not disconnected. Add the PATROL Agent default account to the Account Operators, Print Operators or Server Operators built-in group.

Compressing the DHCP database

Compress DHCP Database

Message is displayed indicating inability to access database. Add the connecting account to the built-in Administrators group on the Agent computer.

Starting or stopping the DHCP service

Start/Stop DHCP Service

Message is displayed indicating inability to access service. Add the connecting account to the built-in Administrators group on the Agent computer.

Stopping or Starting the DNS service

Start/Stop DNS Server Service

A message is displayed detailing the inability to access the resource. Add the connecting account to the built-in Administrators group.

PATROL KM for COM+

Starting or Stopping the DTC

Start/Stop DTC Service

Access Denied message is displayed. Add the connecting account to the built-in Administrators group on the Agent computer.

Viewing application properties

View application properties

An unable to view message is displayed. Add the connecting account to the built-in Administrators group.

PATROL KM for MSMQ

Starting or stopping the MSMQ service

Start/Stop MSMQ Service

Access Denied message is displayed. Add the connecting account to the built-in Administrators group on the Agent computer.

PATROL KM for Microsoft Windows OS

Configuring Blue Screen KM (NT_BSK) system recovery actions

Set System Recovery Actions

A pop-up window displays a message stating that the connecting user must have administrator privileges.

Configuring Blue Screen monitoring (NT_BSK)

Configure BlueScreen Monitoring

You can use the three options provided to configure the KM. The KM looks for the crash dump file as well as the event (ID 6008).

Configuring Windows operating system quotas

Configure Operating System Quotas

The KM prompts you to supply an administrative account that includes the user right Log on as batch job on the PATROL Agent computer. For more information, see Supplying an impersonation account.

Managing Windows services, such as starting and stopping services or changing service startup properties

Manage Windows Operating System Services

The KM prompts you to supply an administrative account that includes the user right Log on as batch job on the PATROL Agent computer. For more information, see Supplying an impersonation account.

Viewing the Windows security event log

Windows Event Viewer

You can view event logs, other than the security event log, but you cannot change properties. Add the right Manage Auditing And Security Log to the agent account and the console connection account.

Managing Windows event logs

Windows Event Viewer

The KM prompts you to supply an administrative account that includes the user right Log on as batch job on the PATROL Agent computer. For more information, see Supplying an impersonation account.

Supplying an impersonation account 

On Windows 2000, the user right, Act as part of the operating system is also required by the PATROL Agent when it impersonates an account. That is, when it uses an account that you enter to perform the requested action. If the agent default account has this right and it has the user right Log on as batch job, but PATROL still cannot perform the request, you may need to also assign the user right Bypass traverse checking to the PATROL Agent default account.

 

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