PATROL for Microsoft Cluster Server troubleshooting
This topic contains troubleshooting information for PATROL KM for Microsoft Cluster Server
| Sr. no. | Issue | Check |
|---|---|---|
| 1 | Shares are not getting monitored | Shared are disabled by default. To enable Shares, include them in the Infrastructure Policy. |
| 2 | Cluster containers are not getting created | Check the KM Configuration Status (ConfigStatus) attribute in the Cluster Monitoring (MCS_Remote) monitor types. An annotation message is displayed with the detailed description of the issue. If the issue still persists, contact BMC Support. |
| 3 | To troubleshoot Cluster KM issues and collect the logs | Use Debug menu command to enable PSL trace. Set pconfig variable /MCS_Remote/Clusters/{clustername}/logginglevel to values INFO and NOLOGGING By default SEVERE is logging is enabled. Collect %patrol_home%\mcs\log\MCSCluster_PID.log |
| 4 | Cluster is not getting discovered | Check the KM Configuration Status (ConfigStatus) attribute in the Cluster Monitoring (MCS_Remote) monitor types. An annotation message is displayed with the detailed description of the issue. If the issue still persists, contact BMC Support. |