PATROL for Microsoft Cluster Server troubleshooting


This topic contains troubleshooting information for PATROL KM for Microsoft Cluster Server

Sr. no.

Issue

Check

1

Shares are not getting monitored

Shared are disabled by default. To enable Shares, include them in the Infrastructure Policy.

2

Cluster containers are not getting created

Check the KM Configuration Status (ConfigStatus) attribute in the Cluster-Monitoring-MCS_Remote monitor types.

An annotation message is displayed with the detailed description of the issue. If the issue still persists, contact BMC Support. 

3

To troubleshoot Cluster KM issues and collect the logs

Use Debug menu command to enable PSL trace.

Set pconfig variable /MCS_Remote/Clusters/{clustername}/logginglevel to values  INFO and NOLOGGING

By default SEVERE is logging is enabled.

Collect %patrol_home%\mcs\log\MCSCluster_PID.log

4

Cluster is not getting discovered

Check the KM Configuration Status (ConfigStatus) attribute in the Cluster-Monitoring-MCS_Remote monitor types.

An annotation message is displayed with the detailed description of the issue. If the issue still persists, contact BMC Support.

 

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