System requirements

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Before installing BMC PATROL for SAP HANA, verify that the installation requirements listed in the following table are met:

System requirements for installing BMC PATROL for SAP HANA 



Additional comments

Operating system on the computer that hosts PATROL for SAP HANA

Any operating system supported by the SAP JDBC connector ngdbc.jar

Supported SAP HANA versions


PATROL products

  • PATROL Agent version 11.0.00 or later
  • PATROL Installation Utility version 11.0.00 or later

TrueSight Operations Management

  • 11.3.01
  • 11.0.00

Operating system

  • Microsoft Windows Server 2019, 64-bit
  • Microsoft Windows Server 2016, 64-bit
  • Microsoft Windows Server 2012, R2 64-bit 
  • Microsoft Windows Server 2012, 64-bit 

  • Red Hat Enterprise Linux 7.x, x86_64 
  • Red Hat Enterprise Linux 6.x, x64

Red Hat Enterprise Linux 7.x is supported up to version 7.6



BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

Java requirements

It is recommended to use Oracle Java version 1.8 for BMC PATROL for SAP HANA on the PATROL Agent computer.


If the Java path which is used to run PATROL for SAP HANA Java external Collector is different from the default Java path defined by the host computer's system variables, update the Java path settings. For more information, see SAP HANA Direct connection setup.

BMC PATROL for SAP HANA requires about 0.5 megabytes of Java process memory for each monitored SAP HANA parameter. 

Was this page helpful? Yes No Submitting... Thank you