Before installing PATROL for Remedy AR Server, verify that the target computer meets the following installation requirements:
Supported Operating systems
|BMC Remedy Action Request System|
Information about some System forms belongs to the core of the Remedy server. To enable the KM to collect data about such System forms, you must have AR Administrator privileges with read and write permission on the Remedy AR Server.
You cannot use the version 2.0 or earlier of PATROL for Remedy AR Server with PATROL Distribution Server.
To use PATROL for Remedy AR Server with PATROL Distribution Server, you must import PATROL for Remedy AR Server patch 2.0.00.01 to the Distribution Server.
While using this patch, you must not import the version 2.0.
The PATROL Security Level is set during the installation of the PATROL infrastructure components.
If your product contains the PATROL Agent, you have an opportunity to select the security level.
Make sure that the level that you select/accept is compatible with the rest of your enterprise's PATROL
Products that consist of only KMs do not provide an opportunity to change the security level during installation.
Do not use Security level 3 or higher if you are be using Enterprise Configuration or the PATROL Advisor.
These security levels require passwords to be entered every time the host is accessed.
Installing into a UNIX environment without a browser
You must launch the installation utility from the command line and use the
|Java Runtime Environment (JRE)|
Supports any of the following Java versions:
Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see